Customer Service Advisor – Financial Services (Bolton)

FNZ (UK) Ltd; Bolton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

FNZ is seeking a Customer Service Representative in Bolton to be the first point of contact for customers calling in. You’ll provide information about financial products and help customers use the online platform, delivering a positive experience in every interaction.

Join a supportive team with ongoing training and clear progression. The role is permanent, based in our Bolton contact centre, with excellent benefits and a focus on quality service.

Qualifications

• Passionate about customer service
• Strong attention to detail
• Proficient with telephony and computer systems
• Ability to multi task
• Ability to support and suggest improvements
• Financial services experience is desirable but not essential

Responsibilities

• Engage customers in genuine, enjoyable conversations to understand their needs
• Managing calls in line with our agreed service levels
• Manage live web chat conversations
• Providing the right solutions for customers
• Consistent achievement of agreed quality auditing
• Attend training sessions to continuously improve knowledge and performance
• Suggest areas for improvements which could result in an enhanced customer experience and/or cost savings to the company

Skills

Customer service

Attention to detail

Tech proficiency

Multi-tasking

Continuous improvement

Financial services

Job description

FNZ is seeking a Customer Service Representative in Bolton to be the first point of contact for customers calling in. You’ll provide information about financial products and help customers use the online platform, delivering a positive experience in every interaction.

Join a supportive team with ongoing training and clear progression. The role is permanent, based in our Bolton contact centre, with excellent benefits and a focus on quality service.