Credit Liaison Officer

MoneyPlus; Greater Manchester; On-site; GBP 26,000 - 38,000; Full time

Job summary

MoneyPlus in Salford is recruiting a Creditor Liaison Officer to join our Business Enablement Team. You will manage telephone and written contact with creditors, investigate account queries and ensure records, payment arrangements and next steps are accurate.

This hands-on role requires professional, collaborative work style with the confidence to challenge evidence when needed. Most contact will be with creditors, but fair customer outcomes sit at the centre of the work.

Qualifications

• Experience handling professional telephone conversations with customers, clients or external organisations.
• A clear, confident communication style and the judgement to challenge constructively.
• Strong investigation and problem-solving skills, with ownership through to resolution.
• Excellent attention to detail and reliable record keeping across systems or spreadsheets.
• The ability to manage calls, correspondence, queues and priorities while meeting service levels.
• A clear commitment to fair customer outcomes, confidentiality and controlled processes.

Responsibilities

• Managing inbound and outbound creditor contact by telephone, email, secure messaging, portals and correspondence.
• Investigating queries about Debt Management Plans, balances, payments, allocations and account status.
• Establishing, maintaining and confirming payment arrangements within agreed processes.
• Correcting inaccurate records and challenging incomplete or unsuitable responses politely and with evidence.
• Owning enquiries through to resolution and completing actions within service-level timescales.
• Updating customer and creditor records, spreadsheets and bulk data accurately.
• Providing Customer Service and other teams with clear facts, actions, ownership and timescales.
• Escalating complex disputes, operational risks or potential customer detriment.

Job description

Help us keep creditor relationships working for the customers behind them

A Debt Management Plan depends on accurate information, reliable payment arrangements and constructive communication with creditors. When something does not match or an agreed action has not happened, resolving it quickly can prevent additional worry for the customer.

We are recruiting a Creditor Liaison Officer to join our Business Enablement Team in Salford. You will manage telephone and written contact with creditors, investigate account queries and make sure records, arrangements and next steps are accurate.

This is a hands-on operational role. You will be professional and collaborative, while having the confidence to challenge evidence or outcomes when something is not right. Although most of your contact will be with creditors, fair customer outcomes sit at the centre of the work.

What you'll be doing

• Managing inbound and outbound creditor contact by telephone, email, secure messaging, portals and correspondence.
• Investigating queries about Debt Management Plans, balances, payments, allocations and account status.
• Establishing, maintaining and confirming payment arrangements within agreed processes.
• Correcting inaccurate records and challenging incomplete or unsuitable responses politely and with evidence.
• Owning enquiries through to resolution and completing actions within service-level timescales.
• Updating customer and creditor records, spreadsheets and bulk data accurately.
• Providing Customer Service and other teams with clear facts, actions, ownership and timescales.
• Escalating complex disputes, operational risks or potential customer detriment.

What we're looking for

• Experience handling professional telephone conversations with customers, clients or external organisations.
• A clear, confident communication style and the judgement to challenge constructively.
• Strong investigation and problem-solving skills, with ownership through to resolution.
• Excellent attention to detail and reliable record keeping across systems or spreadsheets.
• The ability to manage calls, correspondence, queues and priorities while meeting service levels.
• A clear commitment to fair customer outcomes, confidentiality and controlled processes.

We provide First Aid for Finances, helping people move from crisis to control.

Our debt advice and solutions combine digital convenience with human care, supporting customers through some of the most challenging financial circumstances they may face.

This is an opportunity to build specialist creditor and debt-management knowledge in a role where careful investigation, accurate records and determined follow-through have a direct customer impact.

Experience in debt management, debt collection or creditor liaison would be particularly valuable. Knowledge of Debt Management Plans and regulated financial services would also be useful, but we will consider strong telephone-based candidates who can demonstrate the right judgement and learning agility.

If you enjoy resolving account issues, building professional relationships and challenging constructively when something is not right, we would like to hear from you.

MoneyPlus is committed to an inclusive recruitment process, and reasonable adjustments are available at any stage.