Customer Advisor

MoneyPlus; Greater Manchester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Social and fundraising activities

Free cashback healthcare plan

Cycle to work scheme

Professional training opportunities

Job summary

MoneyPlus, a Manchester-based debt-advice provider, is hiring Customer Advisors to support and advise customers on debt solutions and sustainable financial outcomes. The role focuses on new customer acquisition and onboarding, with emphasis on building relationships and offering personalised options.

You will engage with customers, understand individual circumstances, and coordinate with internal teams to deliver effective outcomes in a fast-paced environment.

Qualifications

• Desire to be part of something bigger and make a real difference.
• Motivation to learn and grow continuously.
• Ability to handle the pressure of a high pace environment and targets.
• Proactive, accountable and resilient mindset.
• Empathy and understanding for people going through difficult times.
• Debt-advice or contact-centre experience is a plus but not essential.

Responsibilities

• Have rich conversations with customers and understand their circumstances.
• Make recommendations on suitable debt solutions based on customer needs.
• Handle high volumes of calls and adapt approach to the caller.
• Liaise with multiple teams to build internal relationships and networks.
• Listen actively and use objection handling to demonstrate value.
• Keep admin up to date and coordinate with peers and managers.

Skills

Conversation skills

Active listening

Empathy

Resilience

Customer service

Job description

We provide First Aid for Finances, helping people move from crisis to control. Our debt advice and solutions are clear, personal, and built around lasting outcomes, combining digital convenience with human care.

We're a Manchester-based business with a national reach, on a path to become the UK's most trusted digital-first debt advice provider. Our culture is built on trust and respect. When our people feel valued, they pass that on to our customers.

Over the past year, we've strengthened our brand, positioning, and values to support sustainable direct lead generation and build greater awareness of commercial debt advice and solutions.

We’re looking for Customer Advisors to join our dynamic Debt Advice team to support and advise our customers around the best solution to manage their debt effectively and enable their financial goals. Responsible for new customer acquisition and onboarding customer management, we’re looking for the best.

What’s in it for you?

We believe our people truly are our greatest asset, that’s why we make sure our MoneyPlus People have the best experience, right from our first interaction all the way through their career with us. There’s way too many to list, but here are a few of the best reasons to join the MoneyPlus team:

• Family Friendly – Having a healthy work life balance is important to us. We offer a minimum of 25 days holiday allowance per year.
• Social – We value the relationships our employees have with one another, encouraging them to come together. Whether it’s a catch up in our café, a team trip out, or letting their hair down at one of our free annual events.
• Doing our bit – We show support in every way we can to our clients, people, and company charity. We have regular fundraising activity, organised by our very own Social and Fundraising Committee.
• Wellbeing –We provide a free cashback healthcare plan, as well as discounted gym and fitness deals. We also have a cycle to work scheme to encourage our people to make healthy life changes.
• Training – We want our people to be the best. We care about your development, which is why we provide professional training opportunities, so that you can be the best possible you.

Visit our website to find out more about our company culture: Careers – MoneyPlus Advice

What do we need you to do?

• Have rich conversations with customers, understanding their individual circumstances.
• Make recommendations on suitable solutions based on what you’ve learnt about your customer.
• Handle high volumes of calls, adapting your approach to suit the caller and their individual needs.
• Liaise with multiple teams across the business, building your internal relationships and networks.
• Listen actively and use your objection handling skills where necessary to ensure solution value.
• Keep your admin up to date, connecting with your peers, team leaders and managers.

What skills and experience do we need you to have?

• A desire to be part of something bigger, making a real difference to our customer’s lives.
• A motivation to learn and constantly grow.
• A hardy determination to handle the pressure of a high pace environment and targets.
• The desire to be proactive, accountable, and resilient.
• An empathy and understanding for people experiencing difficult times.
• While experience in the debt advice sector, working to targets or in a contact centre would be an advantage, it’s not essential.

Are you ready to join us?

At MoneyPlus we want to create a work environment that inspires you to excel. Through our combination of support, working as a team and our ambition to be better, we want to help you achieve and create a future with us. Sound good?