Customer Care Specialist – Contact Centre

MWI Buying Group; Leigh; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Cencora is seeking a customer-focused support professional to help customers and resolve queries in a fast-paced contact centre. You will handle multiple channels, process orders accurately, and escalate issues when needed.

You will maintain records, adhere to data protection standards, and continuously improve product and process knowledge while meeting quality and service targets. The role emphasizes teamwork and professional, calm problem solving.

Qualifications

• Experience in a contact centre or customer service role.
• Excellent verbal and written communication skills.
• Ability to handle inquiries through multiple channels (phone, email, chat).
• Strong attention to detail and accurate record keeping.

Responsibilities

• Deliver excellent customer service and ensure a positive customer experience across all interactions.
• Handle inbound and outbound contacts professionally and in line with procedures.
• Process customer orders, requests and inquiries accurately.
• Resolve queries within agreed timelines and provide progress updates.
• Escalate complex issues to the Contact Centre Team Leader as needed.
• Manage complaints calmly and professionally.
• Maintain accurate records of customer interactions in company systems.
• Ensure GDPR and data protection compliance in all tasks.
• Develop product/process knowledge to provide high-quality support.
• Meet productivity, quality and service level targets while staying detail-oriented.
• Collaborate with colleagues and support team goals.

Skills

Customer service

Communication

Multi-channel support

Record keeping

Problem solving

Time management

Attention to detail

Data entry

Teamwork

Working under pressure

Microsoft Office

Tools

Microsoft Office

Job description

Cencora is seeking a customer-focused support professional to help customers and resolve queries in a fast-paced contact centre. You will handle multiple channels, process orders accurately, and escalate issues when needed.

You will maintain records, adhere to data protection standards, and continuously improve product and process knowledge while meeting quality and service targets. The role emphasizes teamwork and professional, calm problem solving.