Credit Claims Specialist

Cencora

Bolsover

On-site

GBP 22,000 - 30,000

Full time

14 days+

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Job summary

Cencora is seeking a proactive Claims Administrator to support timely processing of credit claims across the full-service business. You will collate data, log shortages, manage communications with customers, and work with the Returns and Credit teams to validate credits, with a strong focus on GDP/GMP compliance.

The role requires attention to detail, experience in credit control, and proficiency with Dynamics 365 BC and MS Office.

Qualifications

Previous credit control experience
Working knowledge of Dynamics 365 Business Central
Strong Numeracy and Literacy
Proven ability to use initiative
Accurate with attention to detail
Intermediate MS Word, Excel, and Outlook
A Sound Knowledge of GDP
Trained in all relevant SOPs within 3 months

Responsibilities

Collate information for logging claims for shortages, overages, debits, damages, and uplifts daily and print all claims from the email box, monitoring this regularly throughout the day
Log Export order shortages and scan the completed credit into file
Email destruction notification to all customers for damaged stock. Chase any outstanding notifications not returned, and chase for any photos of damaged stock
Challenge customers for all failed uplifts which have been destroyed or refused or not collected
Investigate all stock discrepancies from system, daily reports received, warehouse, returns and liaise with Inventory
Liaise with Returns Department to validate returns for credit
Chase customers for the storage declaration if this has not been returned with the goods
Challenge customers for claims for shortages/overages where no stock discrepancy or return
Identify and book on stock for failed deliveries/unauthorized returns. Notify Returns Department of reference number to enable stock to be booked on systems and add RGN numbers to the invoices on the invoicing system
Check to see if any excess goods have been delivered with shortage claims
Liaise fully with credit controllers
Update systems to reflect progress of credit claims
Update Client exceptions for their authorization.
Liaise fully with customer care, operations, client, and customer re-outstanding or new claims
Monitor progress and location of all credit’s claims updating outstanding credit log daily on the status of claims
Act as additional resource for pricing department during holidays, sickness and busy periods assisting in the maintenance of pricing schemes
Filing completed or cancelled claims, and yearly archiving claims with the warehouse
Contact and challenge customers for suspense stock levels from inventory report
Check non shipped order list to see if any have been delivered to the customer
Raise claims with couriers for any lost stock that has been notified within the relevant time scales
Liaise with clients for authorizations on large returns, short-dated stock and sale or return requests as per associated documents
Liaise with the client account managers with credit issues etc.
Regular monthly meetings to discuss department issues, progress, and development
Maintain standards in accordance with the Health & Safety policy
To assist the Credit Manager where necessary regarding claims
To carry out any reasonable requests as determined by Management
Handling claims for faulty products or reports of adverse events in accordance with company procedures.
Working closely with QA for any quality issues or MHRA queries with claims or collections
To ensure that all direct reports adhere to the Company Health & Safety policies/standards at all times
To ensure that all accidents and near misses are reported immediately to the HS&E Manager
To ensure that all department activity is performed in accordance with company procedures and client instructions
Comply with all applicable Standard Operating Procedures and Training Manuals in order to ensure activities are performed in compliance with relevant requirements of GDP, GMP (as applicable) and any ISO certifications held by the company.