Contact Centre Advisor

AmerisourceBergen Corporation; Leigh; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Cencora in the United Kingdom is seeking a customer-focused support professional to join our contact centre team. You will provide excellent service, handle queries across phone, email and chat, and maintain accurate records while following data protection standards.

The role requires up to 2 years of relevant experience, strong communication skills, and the ability to work in a fast-paced environment. You will collaborate with colleagues to meet performance targets and continuously improve

Qualifications

• Up to 2 years of experience in a contact centre or similar environment.
• Experience handling inquiries through multiple channels (phone, email, chat, etc).
• Strong verbal and written communication skills.
• Ability to manage customer complaints professionally.
• Good organizational skills with the ability to prioritize workload and meet deadlines.
• Data entry and record-keeping accuracy.

Responsibilities

• Deliver excellent customer service across all customer interactions.
• Handle inbound and outbound customer contacts professionally and efficiently.
• Accurately process customer orders, requests, and inquiries.
• Resolve customer queries within agreed timelines and provide regular progress updates.
• Escalate complex issues to the Contact Centre Team Leader as needed.
• Manage customer complaints in a calm, professional, and solution-oriented manner.
• Maintain accurate records of all customer interactions in company systems.
• Ensure compliance with GDPR and data protection standards.
• Continuously develop product, process, and system knowledge.
• Meet individual productivity, quality, and service level targets.
• Collaborate with colleagues and contribute to team goals and performance.

Skills

Customer service

Communication skills

Multichannel support

Problem solving

Time management

Attention to detail

Data entry

MS Office

Teamwork

Adaptability

Tools

CRM systems

Job description

What We Are Looking For

We are looking for a customer-focused, proactive, and detail-oriented professional who enjoys helping customers and resolving queries efficiently. The ideal candidate has excellent communication skills, a positive attitude, and the ability to work effectively in a fast-paced Contact Centre environment while consistently delivering a high standard of service.

Responsibilities

• Deliver excellent customer service and ensure a positive customer experience across all customer interactions
• Handle inbound and outbound customer contacts professionally, efficiently, and in line with company procedures
• Accurately process customer orders, requests, and inquiries according to local operating procedures
• Resolve customer queries within agreed timelines and provide regular updates on progress when required
• Escalate complex issues, complaints, or situations requiring special attention to the Contact Centre Team Leader
• Manage customer complaints in a calm, professional, and solution-oriented manner
• Maintain accurate records of all customer interactions and activities within company systems
• Ensure compliance with data protection, confidentiality, GDPR, and information governance requirements
• Continuously develop product, process, and system knowledge to provide high-quality support
• Meet individual productivity, quality, and service level targets while maintaining attention to detail
• Collaborate effectively with colleagues and contribute positively to team goals and performance .

Requirements

• Up to 2 years of experience in a Contact Centre, Customer Service, Customer Support, Order Processing, or similar customer-facing environment
• Experience handling customer inquiries through multiple channels (phone, email, chat, etc.)
• Strong communication skills, both verbal and written
• Ability to manage customer complaints and challenging situations professionally
• Good organizational skills with the ability to prioritize workload and meet deadlines
• Strong attention to detail and commitment to accurate record keeping.
• Basic computer literacy and proficient keyboard skills
• Ability to work effectively under pressure in a fast-paced environment
• Customer-focused mindset with strong problem-solving abilities
• Flexible, proactive, and willing to embrace change and continuous improvement
• Experience working within regulated environments and following defined processes is an advantage
• Minimum Skills Required Customer service and customer care skills
• Excellent verbal and written communication skills
• Active listening and rapport-building abilities
• Problem-solving and decision-making skills
• Complaint handling and conflict resolution
• Time management and prioritization skills
• Accuracy and attention to detail
• Data entry and record management skills
• Basic Microsoft Office and IT skills
• Ability to work both independently and as part of a team
• Ability to remain calm under pressure.
• Strong organizational skills.
• Adaptability and flexibility.
• Professional and responsible attitude.
• Commitment to confidentiality, GDPR, and data protection standards.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements. Part time Affiliated Companies Affiliated Companies: Alliance Healthcare Management Services Limited Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.