Customer Support & Logistics Administrator

Alliance Healthcare Management Services Limited; Newcastle upon Tyne; On-site; GBP 21,000 - 27,000; Full time

Job summary

Cencora is seeking a Customer Support Administrator in Newcastle to interact with Alliance Healthcare customer services and to answer questions, resolve problems, handle complaints, take orders and promote products and services.

You will collaborate with warehouse, transport and inventory teams, manage urgent order requests, ensure accurate recording of actions, and maintain high standards of customer care and Health & Safety compliance.

Qualifications

• At least 1 year in a contact centre or customer-facing role.
• Ability to prioritise workload and meet targets.
• Good typing, verbal communication and attention to detail.
• Experience handling challenging behaviour when needed.
• A-Levels or equivalent education preferred.

Responsibilities

• Resolve customer issues and provide prompt, compliant solutions.
• Process orders, price checks, to-follows, special orders, warehouse and administration queries.
• Follow site procedures for missing claims and returns.
• Manage urgent order requests and advise when action is required.
• Respond to POD queries and coordinate with transport.
• Coordinate with customer service, warehouse, transport and inventory teams.
• Maintain records and support hospital/retail initiatives.

Skills

Customer service experience

Typing skills

Verbal communication

Attention to detail

Handling challenging customers

Education

A-Levels

Job description

Cencora is seeking a Customer Support Administrator in Newcastle to interact with Alliance Healthcare customer services and to answer questions, resolve problems, handle complaints, take orders and promote products and services.

You will collaborate with warehouse, transport and inventory teams, manage urgent order requests, ensure accurate recording of actions, and maintain high standards of customer care and Health & Safety compliance.