Customer Care Specialist

Vilgain s.r.o.; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading brand in health and lifestyle is seeking a Customer Care Specialist in Greater London. You will engage with customers daily through various channels, addressing inquiries about orders and products. The ideal candidate possesses strong empathy and communication skills, with native-level English required. Enjoy benefits like 5 weeks vacation, shopping credits, and an informal work environment where your ideas matter.

Benefits

5 weeks of vacation

Monthly shopping credits

Multisport card

Meal allowance

Pension contribution

Internal education and training

Qualifications

• Ability to empathize and communicate calmly with customers.
• Experience in customer care is appreciated but not required.
• Proactive, creative mindset looking for solutions.

Responsibilities

• Communicate with customers via various channels.
• Handle inquiries about orders and products.
• Build excellent customer experiences.

Skills

Empathy

Calm communication

Proactive problem-solving

Teamwork

Native-level English

German (advantage)

Job description

We are Vilgain 🖤 – a Czech lovebrand that is changing the way people think about food, health, and lifestyle. We do things honestly, with heart, and with high demands on ourselves and on quality.

Right now, we are looking for a Customer Care Specialist who will be the voice and face of Vilgain for our customers and help us move their experience with our brand one step further. Someone for whom customer care is not a duty, but a natural part of their mindset and relationship with the brand.

What you will do

• Daily communication with customers via phone, e‑mail, comments, reviews, and social media, without call scripts or learned phrases.
• Handling questions related to orders, products, and purchasing, including complaints and individual requests.
• Building an excellent customer experience so that customers like to return to Vilgain.
• Collecting and evaluating feedback and proposing improvements to customer care.
• Working with internal systems and internal order management.
• Close cooperation with other teams across the company – logistics, purchasing, and marketing.

How we know you’re our person

• You can empathise with the customer and communicate calmly and empathetically.
• You have English at native‑speaker level, knowledge of German is an advantage.
• Experience in customer care is a plus, but natural communication skills and a human approach matter more to us.
• You are proactive, creative, and look for solutions, not excuses.
• You enjoy teamwork but can also work independently and take responsibility for your decisions.

What we offer you

• Meaningful work in a lovebrand where customer care has real impact.
• An informal environment with space for your own ideas and improving things around you.
• The option of occasional home office.
• 5 weeks of vacation.
• Monthly credits for shopping on our e‑shop, a Multisport card, a meal allowance, and a pension contribution.
• Internal education and training, including language courses.