Customer Care & Scheduling Coordinator

Guidant Global; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Job summary

Guidant Global in Belfast is seeking a Customer Care Advisor and Planner (Administrator) to join our scheduling team. You will coordinate engineer appointments, plan daily routes, liaise with clients, tenants, engineers and internal teams, and ensure work is delivered on time.

This role is a 40-hour week on a fixed-term contract until 31 December 2026, with potential extension. Strong organisational, communication and IT skills required, including Excel, Word and Outlook.

Qualifications

• Previous experience in an administrative, scheduling, planning or coordinator role.
• Proven ability to manage multiple tasks and meet deadlines.
• Strong IT skills, including MS Office applications.
• Excellent verbal and written communication abilities.

Responsibilities

• Schedule and coordinate engineer appointments using planning systems.
• Plan and optimise engineers' daily work routes to maximise productivity.
• Liaise with clients, tenants, engineers and internal teams to coordinate schedules.
• Monitor client KPIs, service levels and contractual timescales.
• Process work orders, variations and follow-up appointments as needed.
• Maintain accurate administrative records and update scheduling systems.
• Assist onboarding and training on scheduling systems and processes.
• Ensure compliance with quality, health & safety and company procedures.
• Prioritise tasks, manage changing workloads and respond to urgent requests.

Skills

Scheduling

Planning

Coordination

Communication

Time management

Organisational skills

Attention to detail

Tools

Excel

Word

Outlook

Job description

Guidant Global in Belfast is seeking a Customer Care Advisor and Planner (Administrator) to join our scheduling team. You will coordinate engineer appointments, plan daily routes, liaise with clients, tenants, engineers and internal teams, and ensure work is delivered on time.

This role is a 40-hour week on a fixed-term contract until 31 December 2026, with potential extension. Strong organisational, communication and IT skills required, including Excel, Word and Outlook.