Customer Care Advisor

Guidant Global; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Job summary

Guidant Global in Belfast is seeking a Customer Care Advisor and Planner (Administrator) to join our scheduling team. You will coordinate engineer appointments, plan daily routes, liaise with clients, tenants, engineers and internal teams, and ensure work is delivered on time.

This role is a 40-hour week on a fixed-term contract until 31 December 2026, with potential extension. Strong organisational, communication and IT skills required, including Excel, Word and Outlook.

Qualifications

• Previous experience in an administrative, scheduling, planning or coordinator role.
• Proven ability to manage multiple tasks and meet deadlines.
• Strong IT skills, including MS Office applications.
• Excellent verbal and written communication abilities.

Responsibilities

• Schedule and coordinate engineer appointments using planning systems.
• Plan and optimise engineers' daily work routes to maximise productivity.
• Liaise with clients, tenants, engineers and internal teams to coordinate schedules.
• Monitor client KPIs, service levels and contractual timescales.
• Process work orders, variations and follow-up appointments as needed.
• Maintain accurate administrative records and update scheduling systems.
• Assist onboarding and training on scheduling systems and processes.
• Ensure compliance with quality, health & safety and company procedures.
• Prioritise tasks, manage changing workloads and respond to urgent requests.

Skills

Scheduling

Planning

Coordination

Communication

Time management

Organisational skills

Attention to detail

Tools

Excel

Word

Outlook

Job description

Customer Care Advisor. Planner (Administrator)

Contract - Until 31st December 2026 (Potential for extension or temp to perm)

Location - Belfast, BT15 3HN

Working hours - Mon to Fri (40 hours of shift in a week)

Key Responsibilitie

• sSchedule and coordinate engineer appointments using planning/response systems, ensuring work is completed within client deadlines
• .Plan and optimise engineers' daily work routes to maximise productivity and operational efficiency
• .Liaise with clients, tenants, engineers, supervisors and internal teams to coordinate work schedules and resolve queries
• .Monitor and ensure achievement of client KPIs, service levels and contractual timescales
• .Process work order variations and arrange follow-up appointments where additional work is required
• .Maintain accurate administrative records, update scheduling systems and ensure all documentation is completed correctly
• .Process invoices, job completion records and customer satisfaction surveys in line with company procedures
• .Support the onboarding and training of new employees on scheduling systems and company processes
• .Ensure compliance with company policies, quality standards, health & safety procedures and operational processes
• .Prioritise multiple tasks, manage changing workloads and respond effectively to urgent scheduling requests
• cePrevious experience in an administrative, scheduling, planning or coordinator rol
• e.Excellent organisational and time management skills with the ability to manage multiple prioritie
• s.Strong communication skills with confidence handling telephone and email enquirie
• s.Experience scheduling appointments, allocating work or coordinating field-based team
• s.Good knowledge of Microsoft Office, particularly Excel, Word and Outloo
• k.High level of accuracy with data entry, record keeping and administratio
• n.Ability to work in a fast-paced environment while meeting strict deadlines and KPI
• s.Strong problem-solving skills with the ability to resolve scheduling conflicts and prioritise workload
• s.Professional and customer-focused approach when dealing with clients, tenants and stakeholder
• s.Ability to work independently as well as collaboratively within a team while maintaining attention to detai