Customer-Focused Administrator & Operations Support

Guidant Global; Lincoln; On-site; GBP 30,975,000 - 41,908,000; Full time

Job summary

Guidant Global is seeking an Administrator in Lincoln to handle inbound calls, log details, and support the service centre with various administrative tasks. The role emphasizes strong customer relations, accuracy in record-keeping, and contributing to debt resolution where needed.

You will work 8:30am to 5:00pm, Monday to Friday, with a pay rate of £12.71 per hour. This short-term contract runs until 25 Sep 2026, based in Lincoln, LN1 1DS.

Qualifications

• Numerate and PC literate with good telephone manner and interpersonal skills.
• Ability to work on own initiative in a high pressure environment.
• Attention to detail.

Responsibilities

• Answer inbound calls in a polite and professional manner and log details accurately.
• Build strong relationships with external and internal customers.
• Ensure prompt resolution of complaints with a focus on customer retention.
• Assist credit control with outstanding debts by resolving queries.
• Understand daily driver debrief process and maintain records of actions.
• Fulfil Health and Safety responsibilities and ensure compliance with policies and legislation.
• Undertake other duties within the Service Centre as required.
• Attend training and development as required.
• Support the Administration Coordinator in ad hoc projects.

Skills

Numerate

PC literate

Telephone manner

Interpersonal skills

Attention to detail

Job description

Guidant Global is seeking an Administrator in Lincoln to handle inbound calls, log details, and support the service centre with various administrative tasks. The role emphasizes strong customer relations, accuracy in record-keeping, and contributing to debt resolution where needed.

You will work 8:30am to 5:00pm, Monday to Friday, with a pay rate of £12.71 per hour. This short-term contract runs until 25 Sep 2026, based in Lincoln, LN1 1DS.