Customer Service Advisor/Scheduler

Careium AB; Blackburn; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Salary & Benefits

Life Assurance (3x salary)

Pension Scheme (up to 6% employer)

Supportive, Values-Driven Culture

Job summary

Careium AB in Blackburn is seeking a proactive Customer Service Advisor/Scheduler to join the Customer Service Operations team. In this fast-paced role you’ll coordinate technician visits, support onboarding for new clients, and ensure clear communication with adult social care teams.

You’ll manage inbound calls and emails, maintain accurate records, and work to meet KPIs and SLAs while delivering compassionate service that makes a real difference in people’s lives.

Qualifications

• 1+ years’ experience in scheduling or coordination.
• Experience in a fast-paced customer service or care environment is preferred.
• Proficient in MS Office and IT systems.

Responsibilities

• Schedule and manage technician diaries for installations, repairs, and collections.
• Support onboarding of new customers under fully managed contracts.
• Handle inbound calls and emails, providing clear and compassionate support.
• Liaise with adult social care and internal teams to ensure smooth service delivery.
• Maintain accurate records across all systems, including account creation and updates.
• Work to meet KPIs and SLAs while promoting a positive client experience.

Skills

Scheduling

Customer service

Organisational skills

Communication

Tools

Microsoft Office

IT systems

Job description

Working Hours: Monday to Friday 9am - 5pm

Location: Walker Business Park, Blackburn

6 months Fixed Term Contract

About Careium

At Careium, we empower over 250,000 people across the UK to live independently and safely through innovative Technology Enabled Care (TEC). From personal alarms to GPS devices and 24/7 monitoring, we combine smart technology with genuine care, because we believe everyone deserves to live with confidence and dignity.

We’re proud to be the everyday heroes our clients rely on.

About the Role

We’re looking for a proactive and organised Customer service Advisor/Scheduler to join our dynamic Customer Service Operations team. You’ll play a vital role in coordinating technician visits, supporting onboarding for new clients, and ensuring seamless communication with adult social care teams.

This is a fast-paced, people-focused role where your attention to detail and commitment to excellent service will help us deliver life-enhancing care to those who need it most.

Key Responsibilities

• Schedule and manage technician diaries for installations, repairs, and collections.
• Support onboarding of new customers under fully managed contracts.
• Handle inbound calls and emails, providing clear and compassionate support.
• Liaise with adult social care and internal teams to ensure smooth service delivery.
• Maintain accurate records across all systems, including account creation and updates.
• Work to meet KPIs and SLAs while promoting a positive client experience.

What You’ll Need to Succeed

• Enthusiasm, patience, and the ability to work under pressure.
• Strong organisational and multitasking skills.
• Empathy, active listening, and a problem-solving mindset.
• Proficiency in Microsoft Office and IT systems.
• Flexibility, adaptability, and a team-first attitude.
• 1+ years’ experience in a scheduling or coordination role.
• Background in a fast-paced customer service or care environment.

Our Values

Show Care | Act Smart | Be Heroes

What We Offer

• Competitive Salary & Benefits
• Life Assurance (3x salary)
• Pension Scheme (up to 6% employer contribution)
• Supportive, Values-Driven Culture

Be Part of Something Meaningful

This isn’t just a Customer Service scheduling role, it’s a chance to make a real difference in people’s lives. If you’re passionate about delivering outstanding service and want to be part of a forward-thinking team, we’d love to hear from you.