Customer Care & Projects Coordinator

Confidential; North Tyneside; On-site; GBP 27,000 - 32,000; Full time

Benefits offered by this job

37.5 hour week

Flexible hours

Holiday entitlement: 20 days + Bank/HB

Job summary

Confidential in Gateshead is seeking a Permanent Customer Care Coordinator for an office-based role in Team Valley. The role offers a 37.5-hour week, Monday to Friday hours (8:30am–4:30pm, with flexibility to 8–4 or 9–5), and a base salary of £29,500 per year.

It includes 20 days leave + BH + Christmas off, and a clear path for training, upskilling and upward mobility within a growing home improvements business.

Qualifications

• Confident communicator with a professional demeanor.
• Experience in coordination, scheduling or administration (preferred).
• Good IT skills, including Microsoft Office.
• Positive, customer focused attitude.

Responsibilities

• Coordinate day to day project activities and maintain accurate schedules.
• Make introduction calls and provide ongoing customer updates.
• Handle incoming enquiries and resolve issues promptly.
• Prepare and issue project documentation.
• Arrange and monitor remedial or follow up work.

Skills

Confident communicator

Coordination experience

Microsoft Office

Customer focused

Tools

Microsoft Office

Job description

Confidential in Gateshead is seeking a Permanent Customer Care Coordinator for an office-based role in Team Valley. The role offers a 37.5-hour week, Monday to Friday hours (8:30am–4:30pm, with flexibility to 8–4 or 9–5), and a base salary of £29,500 per year.

It includes 20 days leave + BH + Christmas off, and a clear path for training, upskilling and upward mobility within a growing home improvements business.