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CW Recruitment; Manchester; On-site; GBP 30,000 - 35,000; Full time

Job summary

CW Recruitment is hiring a Project Coordinator – Senior Customer Service to join our Ashton-under-Lyne team. You will act as the main contact for customers and the external sales force, supporting mid-level projects from order to delivery.

The role requires 2 years of customer service/order processing and sales admin experience, with strong MS Office/Excel skills; core hours 8:30-17:00, hybrid flexi options available. Salary £30,000–£35,000 plus benefits.

Qualifications

• 2 years customer service / order processing and Sales Admin experience.
• Good MS Office / Excel skills.
• Able to take on supervisory tasks when needed.

Responsibilities

• Process new orders and establish delivery schedules.
• Coordinate returns, damages, and replacements.
• Ensure end-to-end customer journey from order to service delivery.
• Take calls and emails for inquiries including pricing and delivery information.
• Liaise between clients and internal teams for timely updates.

Skills

Customer service

Order processing

Sales admin

Tools

MS Office

Excel

Job description

Project coordinator – Senior customer service - based in our smart office in Ashton under Lyne £30,000 - £35000 + benefits

flexi time ( core hours 8.30 – 5pm / can start work anytime from 7.30am)

Project coordinator – Senior customer support able to take on Supervisory tasks….

To act as the main contact for customers and the external sales force providing a full range of support services, dealing with mid-level projects.

Daily duties will include, Processing of new orders. Establishing delivery schedules. Order revisions/amendments. Coordinate Returns -Damages/replacements

An essential function of the role will be ensuring a smooth end to end customer journey from the point of order to complete service delivery.

Key liaison between clients and colleagues. Take incoming calls and emails for all enquiries, ranging from pricing queries to delivery information ensuring an accurate and timely response to these queries. Provide project updates on a consistent to clients & colleagues etc.

This busy varied role requires 2 years customer service / order processing and Sales Admin with good general MS Office / Excel skills.