Customer Service & Admin Coordinator (Temporary)

Confidential; Gateshead; On-site; GBP 16,531,000 - 19,286,000; Full time

Benefits offered by this job

On-site parking

Full training

Friendly team

Weekly pay

Job summary

Office Angels is recruiting a Temporary Customer Service Administrator in Gateshead. The role combines customer service, administration and coordination within a busy, supportive team.

The position offers a 37.5-hour week, Monday to Friday, 8:30am–5:00pm, with on-site parking and full training. This temporary ongoing contract has the potential to become permanent for the right candidate.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong attention to detail with high accuracy.
• Confidence communicating with customers by phone and email.
• Good IT skills and ability to learn new systems.

Responsibilities

• Respond to customer enquiries via telephone and email.
• Provide customers with updates regarding orders and deliveries.
• Process customer orders accurately and efficiently.
• Manage customer records and update internal systems.
• Liaise with suppliers, manufacturers and internal teams to ensure smooth service delivery.
• Resolve customer queries and escalate issues when needed.
• Monitor orders and help ensure deadlines are met.
• Upload and maintain customer documentation.
• Support the wider team with general administration duties.
• Build positive relationships with customers through excellent service.

Job description

Office Angels is recruiting a Temporary Customer Service Administrator in Gateshead. The role combines customer service, administration and coordination within a busy, supportive team.

The position offers a 37.5-hour week, Monday to Friday, 8:30am–5:00pm, with on-site parking and full training. This temporary ongoing contract has the potential to become permanent for the right candidate.