Vehicle Technical Advisor-Oldbury

The AA; Oldbury; On-site; GBP 21,000 - 35,000; Full time

Benefits offered by this job

25 days annual leave

Employer pension 7%

Free AA breakdown membership

Job summary

The AA is seeking a Technical Helpdesk Advisor to join our Oldbury office on site. You will provide expert technical support and repair guidance to customers by phone, ensuring breakdowns are attended only when truly needed.

You will also record detailed data in our databases for insights and decision making. Ideal candidates hold NVQ Level 2/3 in Light Vehicle maintenance and Repair, excel at solving problems, and communicate complex information clearly.

Qualifications

• NVQ Level 2 or 3 in Light Vehicle maintenance and Repair (or equivalent) and substantial experience in motor vehicle repair.
• Strong problem solving to diagnose and fix vehicle issues remotely.
• Excellent communication to explain technical information clearly to customers and patrols.
• Flexible to work outside standard hours, including weekends.

Responsibilities

• Provide technical support and repair advice to customers via telephone.
• Record data accurately in company databases to aid decision making.
• Direct patrols to sites where breakdowns occur and ensure efficient use of resources.
• Maintain high-quality customer service and meet targets.

Skills

Problem solving

Communication

Flexibility

Education

NVQ Level 2/3 in Light Vehicle maintenance and Repair

Job description

• Compensation: up to GBP 35,000.4 - yearly

Company Description

Join Our Team as a Technical Helpdesk Advisor

Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.

Job Description

This is the job

Shifts:Between 0700 – 2000 Monday to Sunday.

Location:Oldbury Office, On Site Working

As a Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go‑to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?

• The Technical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
• Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
• You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision‑making. You must be computer literate and confident using various systems.
• You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
• As a target driven individual you’ll be focussed on achieving results.

What do I need?

• Mechanical Qualifications:You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
• A Fixer/Problem SolverYou will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
• A Master Communicator:Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
• Flexible:Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends

Additional Information

Belonging at The AA

At The AA, we value the unique perspectives, experiences and ideas that our people bring. We've nurtured a workplace where everyone feels valued, respected and empowered to do their best work.

Through our employee communities and inclusion initiatives, we’ve created opportunities for people to connect, share experiences and influence positive change across the business. This is a place where your voice matters and where you can belong, grow and succeed.

Driven by People, Rewarded by Benefits

We believe in rewarding our people. That's why we offer a comprehensive benefits package including;

• 25days' annual leave plus bank holidays, the option to buy additional holiday
• Up to 7% employer pension contribution
• Free AA breakdown membership from Day One with 50% discount for family and friends, discounts on AA products including car and home insurance
• 24/7 GP access and wellbeing support for you and your family
• A wide range of employee discounts, including our popular car salary sacrifice scheme

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