Flexible Hours Mobile Mechanics Support Coordinator

The AA; Oldbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Annual leave

Pension contribution

Breakdown membership (AA)

GP access & wellbeing support

Employee discounts

Job summary

The AA is expanding its Mobile Mechanics service across the UK, and this role focuses on delivering a smooth customer experience by handling calls, emails and appointments while working with dispatchers to align on arrival times. You’ll support a network of Mobile Mechanics and help maintain high service standards.

You will thrive in a fast-paced environment, communicate clearly, stay organised, and proactively resolve day-to-day issues to ensure reliable, high-quality service for customers and

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills, with the ability to manage calls, email inboxes and appointments effectively.
• A collaborative approach to working with dispatchers, Mobile Mechanics and colleagues across the service.
• The ability to work effectively in a fast‑paced operational environment.
• A proactive approach to problem solving and changing priorities.
• A customer‑focused approach to supporting a consistently high level of service.

Responsibilities

• Respond to customer calls and queries, providing clear and helpful support that contributes to a positive customer experience.
• Manage customer email inboxes effectively so queries and requests are handled in a timely and organised way.
• Create and manage customer appointments, helping keep the Mobile Mechanics service organised and running smoothly.
• Work closely with dispatchers to manage customer arrival expectations and keep customers informed.
• Provide ongoing support to our network of Mobile Mechanics, helping outdoor colleagues deliver a consistently high level of service.
• Use a proactive approach to resolve day-to-day operational issues and help maintain effective service delivery.
• Contribute to the continued growth and development of Mobile Mechanics by supporting a reliable experience for customers and colleagues.

Skills

Communication skills

Organisational skills

Collaboration

Problem solving

Customer focus

Job description

The AA is expanding its Mobile Mechanics service across the UK, and this role focuses on delivering a smooth customer experience by handling calls, emails and appointments while working with dispatchers to align on arrival times. You’ll support a network of Mobile Mechanics and help maintain high service standards.

You will thrive in a fast-paced environment, communicate clearly, stay organised, and proactively resolve day-to-day issues to ensure reliable, high-quality service for customers and