Customer Care Manager

Bluebird Care; Twickenham; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Expert training & CPD

30 days annual leave

Pension scheme

Fully funded training

EAP with Yulife

Job summary

Bluebird Care Richmond & Twickenham is seeking a full-time Customer Care Manager to lead our care team and ensure excellent, person-centred support for customers living in their own homes across the area.

You will conduct pre-assessments, develop tailored care plans, and carry out risk assessments, while guiding and supporting Care Experts and coordinating with families and healthcare professionals to deliver high-quality services. Travel within the territory is required.

Qualifications

• Social care qualification Level 3 or willingness to work toward it.
• Experience in domiciliary and social care management.
• Excellent leadership, communication, and organisational skills.
• Ability to work flexibly and manage on-call shifts.

Responsibilities

• Support the Registered Manager & deputy manager with the efficient running of the care support team.
• Ensure safe, effective, high quality care that responds to each customer's needs and preferences
• Make sure our services respect customers' choices and promote their dignity and privacy at all times.
• Support business growth by networking with health care professionals to create packages of care for vulnerable adults within their own homes.
• Care planning, risk assessments and ongoing reviews of current care package
• Guiding and supporting Care Experts
• Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality care services.

Skills

Leadership

Communication

Organisation

Flexibility

On-call management

Education

Social care Level 3

Job description

We are recruiting a full-time Customer Care Manager to join the Bluebird Richmond & Twickenham team who will help deliver the gold standard of care to our customers across our area. You will join our amazing team that helps supports people live independently in their own homes across the area. You will be expected to travel within our territory for spot checks and customer assessments. We're looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others. As our Customer Care Manager, you'll be ensuring an exceptional experience for our customers and their family members and advocates as well as for our Care Assistants. You will conduct pre-assessments for new customers, ensuring their care plan and all associated risk assessments are perfectly tailored to their needs.

If you care deeply, Bluebird Care Richmond & Twickenham is an Equal Opportunity Employer. DBS checking and references will be undertaken in line with government regulations and recruitment best practices.

• Support the Registered Manager & deputy manager with the efficient running of the care support team.
• Ensure safe, effective, high quality care that responds to each customer's needs and preferences
• Make sure our services respect customers' choices and promote their dignity and privacy at all times.
• Support business growth by networking with health care professionals to create packages of care for vulnerable adults within their own homes.
• Care planning, risk assessments and ongoing reviews of current care package
• Guiding and supporting Care Experts
• Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality care services.

• A social care qualification (Level 3 or willingness to work toward it)
• Experience in domiciliary and social care management
• Great leadership, communication, and organisation skills
• Ability to work flexibly and manage on-call where needed

• £30,000 per year
• Expert training and ongoing CPD opportunities
• 30 days annual leave (including bank holidays)
• Supportive leadership and opportunities to grow your career
• Pension scheme
• Fully funded training
• EAP with Yulife