Customer Care Manager

Bluebird Care Durham North; City of Westminster; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Expert training and CPD opportunities

30 days annual leave

Birthday day off

Pension scheme

NVQ Level 5 training (fully funded)

EAP with YuLife

Travel expenses

Job summary

Bluebird Care Westminster, Kensington & Chelsea is seeking a Customer Care Manager to lead the care team across Westminster and Chelsea, ensuring high-quality care that respects customers’ choices.

In this role you’ll support the Registered Manager, drive service improvements, manage on-call duties (additional pay) and develop staff through expert training and CPD opportunities. DBS checks and references are part of the process.

Qualifications

• Social care qualification Level 3 or willingness to work toward it is required.
• Experience in domiciliary and social care management is essential.
• Strong leadership, communication and organisational skills are needed.
• Ability to work flexibly and manage on-call duties (additional pay).

Responsibilities

• Support the Registered Manager with the efficient running of the care support team.
• Ensure safe, high-quality care that respects customers’ choices and dignity.
• Develop care packages and review care plans with health and social care professionals.
• Lead and supervise Care Experts and collaborate with customers and families.

Skills

Leadership

Communication

Organization

On-call management

Flexibility

Education

Social care qualification Level 3

Job description

Job Details

• Salary details: £30000 - £30000 per annum
• Location: Westminster & City of London
• Contract type: Care Management

Customer Care Manager

Location: Westminster, Kensington & Chelsea

£30,000 | Expert training | DBS | Birthday day off

Bluebird Care – Where passion becomes expertise

We’re the best at what we do and it’s all thanks to talented people like you.

Rated Outstanding, we take pride in our work and we’re looking for a caring and dedicated person to join our Westminster, Kensington & Chelsea Team as a Customer Care Manager, to help us set the standard.

As a Customer Care Manager, you’ll help our team grow, support our colleagues, and make a real difference every day. If you’re someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong.

Benefits

• £30,000 per year
• Expert training and ongoing CPD opportunities
• 30 days annual leave (including bank holidays)
• Plus your Birthday day off
• Supportive leadership and opportunities to grow your career
• Pension scheme
• Fully funded training up to NVQ Level 5
• EAP support with YuLife
• Travel expenses

Responsibilities

As a Customer Care Manager, your key responsibilities will include:

• Support the Registered Manager with the efficient running of the care support team.
• Ensure safe, effective, high quality care that responds to each customer’s needs and preferences
• Make sure our services respect customers’ choices and promote their dignity and privacy at all times.
• Support business growth by networking with health care professionals to create packages of care for vulnerable adults within their own homes.
• Care planning, risk assessments and ongoing reviews of current care package
• Guiding and supporting Care Experts
• Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality care services.

Requirements

• A social care qualification (Level 3 or willingness to work toward it)
• Experience in domiciliary and social care management
• Great leadership, communication, and organisation skills
• Ability to work flexibly and manage on-call where needed (additional pay)

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care Westminster, Kensington & Chelsea is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.