Care Manager

Bluebird Care; West of England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Free DBS

£500 joining bonus

30 days annual leave (including bank/…

Birthday day off

Expert training and CPD opportunities

Job summary

Bluebird Care Bristol is seeking a Customer Care Manager to lead the care team, ensure high-quality home support, and grow our services for adults living in their own homes.

You will guide staff, manage scheduling, and work with families and healthcare professionals to tailor care plans. The role requires leadership, strong communication, and a passion for improving customer experiences in domiciliary care.

Qualifications

• A social care qualification (Level 3 or willingness to work toward it).
• Experience in domiciliary and social care management.
• Full UK drivers licence and own vehicle.

Responsibilities

• Support the Registered Manager with the efficient running of the care support team.
• Ensure safe, high quality care that respects customers’ choices and promotes dignity and privacy.
• Assist in growing the care services by networking with healthcare professionals to create care packages for adults in their homes.

Skills

Leadership

Communication

Organisation

Education

Social care qualification (Level 3)

Job description

• Salary details: £30000 - £30000 per annum

Customer Care Manager

Location: Bristol

£30,000 | Expert training | Free DBS | Birthday day off | £500 joining bonus*

• Free DBS
• £500 joining bonus*

Bluebird Care – Where passion becomes expertise

We’re the best at what we do and it’s all thanks to talented people like you. As the leading Home Care provider, we take pride in our work - and we’re looking for a caring and dedicated person to join our Bristol Team as a Customer Care Manager, to help us set the standard.

As a Customer Care Manager, you’ll help our team grow, support our colleagues, and make a real difference every day. If you’re someone who takes pride in their work, values teamwork, and wants to be part of a supportive and growing business that makes a real difference to their customers, then this is where you belong.

Responsibilities

• £30,000 per year
• Expert training and ongoing CPD opportunities
• 30 days annual leave (including bank holidays)
• Plus your Birthday day off
• Supportive leadership and opportunities to grow your career
• Fully funded training up to NVQ Level 5
• EAP support with YuLife
• Fuel expenses

As a Customer Care Manager, your key responsibilities will include:

• Support the Registered Manager with the efficient running of the care support team.
• Ensure safe, effective, high quality care that responds to each customer’s needs and preferences
• Make sure our services respect customers’ choices and promote their dignity and privacy at all times.
• Support business growth by networking with health care professionals to create packages of care for vulnerable adults within their own homes.

Care planning, risk assessments and ongoing reviews of current care package

Guiding and supporting Care Experts

Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality care services.

Requirements

• A social care qualification (Level 3 or willingness to work toward it)
• Experience in domiciliary and social care management
• Great leadership, communication, and organisation skills
• Ability to work flexibly and manage on-call where needed (additional pay)
• Full UK drivers licence and own vehicle

If you care deeply, Bluebird Care makes sure you have the time you need to do what you do best, the training so you can keep doing it better and the rewards that delivering such high-quality care deserves.

Bluebird Care Bristol is an Equal Opportunity Employer.

DBS checking and references will be undertaken in line with government regulations and recruitment best practices.

We have helped thousands of people feel like themselves

Hear how Bluebird Care has empowered customers across the UK to live life on their terms.