Customer Care Manager

Bluebird Care Durham North; Oxford; On-site; GBP 25,650 - 31,350; Full time

Benefits offered by this job

Expert training and ongoing CPD opportunities

30 days annual leave (including bank holidays)

Supportive leadership

Pension scheme

Fully funded training

Job summary

Bluebird Care Durham North is seeking a full-time Customer Care Manager to join their Oxford team. The role involves delivering high quality care, conducting customer assessments, and supporting the care support team. Ideal candidates will have experience in social care management and must have a Level 3 qualification or willingness to obtain it. The position offers a salary of £28,500 per annum along with benefits including expert training, 30 days annual leave, and a pension scheme.

Qualifications

• Must live within a 5-mile radius from the centre of West Oxfordshire.
• Must hold a full UK driving licence with access to a vehicle for work purposes.
• Experience in domiciliary and social care management is essential.

Responsibilities

• Support the Registered Manager & deputy manager with the efficient running of the care support team.
• Ensure safe, effective, high quality care that responds to each customer’s needs and preferences.
• Work effectively with customers, their families, and health care professionals to deliver high quality care services.

Skills

Leadership

Communication

Organization

Education

Social care qualification (Level 3)

Job description

Bluebird Care – Where you set the standard

We are recruiting a full‑time Customer Care Manager to join the Bluebird Oxford team who will help deliver the gold standard of care to our discerning customers across our area.

You’ll be expected to travel within our territory for spot checks and customer assessments.

We’re looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others.

As our Customer Care Manager, you’ll be ensuring an exceptional experience for our customers and their family members and advocates as well as for our Care Assistants. You will conduct pre‑assessments for new customers, ensuring their care plan and all associated risk assessments are perfectly tailored to their needs.

• Salary: £28,500 per annum
• Location: Oxford
• Contract type: Care Management

Responsibilities

• Support the Registered Manager & deputy manager with the efficient running of the care support team.
• Ensure safe, effective, high quality care that responds to each customer’s needs and preferences.
• Make sure our services respect customers’ choices and promote their dignity and privacy at all times.
• Support business growth by networking with health care professionals to create packages of care for vulnerable adults within their own homes.
• Care planning, risk assessments and ongoing reviews of current care package.
• Guiding and supporting Care Experts.
• Work effectively with customers, their families and representatives, other social and health care professionals and managers and staff from Bluebird Care to deliver high quality care services.

Benefits

• £28,500 per year
• Expert training and ongoing CPD opportunities30 days annual leave (including bank holidays)
• Supportive leadership and opportunities to grow your career
• Pension scheme
• Fully funded training

Requirements

• A social care qualification (Level 3 or willingness to work toward it)
• Experience in domiciliary and social care management
• Must live within a 5‑mile radius from the centre of West Oxfordshire
• Must hold a full UK driving licence with access to a vehicle for work purposes – must be Business insured.
• Great leadership, communication, and organisation skills
• Ability to work flexibly and manage on‑call where needed

Bluebird Care Oxford is an Equal Opportunity Employer. DBS checking and references will be undertaken in line with government regulations and recruitment best practices.