Customer Care & Experience Lead

Go Traffic Management Limited; United Kingdom; Remote; GBP 27,000 - 33,000; Full time

Job summary

Go Traffic Management Limited is recruiting a Customer Liaison Officer for a permanent on-site role in Lutterworth. You will oversee CARE activities across pre, during and post project stages to drive customer satisfaction and feedback, ensuring high standards of service on every project.

You will support operational ownership in resolving customer enquiries and complaints within D+1 working days and deliver walk-off post-completion activities coordinated by the Customer Manager.

Qualifications

• Experience in Utilities and customer service environments.
• Strong management and client management skills.
• Ability to communicate clearly and manage stakeholders.

Responsibilities

• Take ownership of CARE activities to achieve exceptional customer feedback and satisfaction.
• Resolve customer enquiries and complaints within Day+1 (D+1) timeframe.
• Coordinate and deliver post-completion walk-off activities with the Customer Manager.

Skills

Utilities experience

Strong management skills

Customer service

Communication

Education

Supervisor Street works qualification

Job description

Go Traffic Management Limited is recruiting a Customer Liaison Officer for a permanent on-site role in Lutterworth. You will oversee CARE activities across pre, during and post project stages to drive customer satisfaction and feedback, ensuring high standards of service on every project.

You will support operational ownership in resolving customer enquiries and complaints within D+1 working days and deliver walk-off post-completion activities coordinated by the Customer Manager.