Construction Customer Care Coordinator

Orbit Group; England; Sur place; GBP 27 000 - 36 000; Plein temps

Résumé du poste

Orbit Group is seeking a Customer Liaison for the Construction Team to provide and maintain communications with customers, both internal and external, and to track contractor performance to ensure issues are resolved within timescales. You will design a customer-focused service to promote excellent experience across dealings with the Construction Team.

This role supports Orbit Homes as it helps build affordable homes in a sustainable way while ensuring high standards of customer care and service

Qualifications

• Excellent communication skills, both written and verbal.
• Proficient in the Microsoft Office suite.
• Experience in delivering customer service.

Responsabilités

• Resolve post-occupation building defects and keep customers informed at all times.
• Design and manage information flow to internal and external customers on time.
• Monitor contractor performance to ensure defects are rectified and signed off.
• Take ownership of initial customer complaints to prevent escalation.
• Identify and implement process improvements to boost efficiency and satisfaction.

Connaissances

Communication skills

MS Office

Workload management

Data interpretation

Customer service

Description du poste

Orbit Group is seeking a Customer Liaison for the Construction Team to provide and maintain communications with customers, both internal and external, and to track contractor performance to ensure issues are resolved within timescales. You will design a customer-focused service to promote excellent experience across dealings with the Construction Team.

This role supports Orbit Homes as it helps build affordable homes in a sustainable way while ensuring high standards of customer care and service