Customer Experience & Care Liaison

Go Traffic Management Limited; Torquay; Hybride; GBP 27 000 - 33 000; Plein temps

Résumé du poste

Network Plus in Torquay is seeking a Customer Liaison Officer on a permanent basis. You will take ownership of CARE activities, support resolutions of enquiries and complaints within D+1, and coordinate post-completion walk-off actions under the Customer Manager.

A strong focus on customer satisfaction is essential. The role entails engaging with customers, driving improvements in service delivery, and ensuring adherence to safety and quality standards in a utilities context.

Qualifications

• Experience in the utilities sector is required.
• Supervisory Street works qualification is advantageous.
• Strong people and client management skills.
• Valid driving licence is essential.

Responsabilités

• Take ownership of CARE activities to achieve customer satisfaction.
• Support operational ownership in resolving customer enquiries and complaints within D+1.
• Deliver post-completion walk-off activities coordinated by the Customer Manager.
• Manage engagement with customers and stakeholders to ensure service standards.

Connaissances

Leadership

Health & Safety

Customer focus

Change adoption

Communication

Influencing

Performance management

Innovation

Operational understanding

Formation

Supervisor Street works qualification

Driving Licence

Experience in Utilities

Description du poste

Network Plus in Torquay is seeking a Customer Liaison Officer on a permanent basis. You will take ownership of CARE activities, support resolutions of enquiries and complaints within D+1, and coordinate post-completion walk-off actions under the Customer Manager.

A strong focus on customer satisfaction is essential. The role entails engaging with customers, driving improvements in service delivery, and ensuring adherence to safety and quality standards in a utilities context.