Customer Experience Liaison Officer - Flexible & Impactful

Broadacres; Northallerton; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Pension up to 10%

Flexible working

BroadRewards perks

Wellbeing support

Eye care & flu vouchers

Job summary

Broadacres is recruiting a Customer Liaison Officer to support the Mechanical and Electrical team in delivering planned programmes and offering bespoke service to customers in Northallerton.

You will liaise with residents affected by works, manage access for planned works, undertake satisfaction surveys, and be the first point of contact during upgrade projects, ensuring compliance and a high-quality customer experience.

Qualifications

• Experience in a customer advice/administration role.
• Experience working with internal and external teams.
• GCSE or equivalent (Grade C / Level 4 or above).
• Able to organise and prioritise workload to meet targets.
• Managing formal and informal complaints/feedback to resolution per policies.
• Excellent IT skills, in particular Word and Excel.
• Able to work unsupervised and be self-motivated.
• Able to make decisions and think creatively.
• Excellent written and verbal communication skills.
• Knowledge of refurbishment schemes.
• Understanding of diversity and customer participation.
• Commitment to teamwork and driving as required.

Responsibilities

• Liaise with customers affected by changes and offer practical help.
• Conduct satisfaction surveys and suggest improvements.
• Coordinate access for planned works and ensure compliance.
• Act as first contact during upgrade programmes in customers' homes.
• Support electrical/heating team leaders and the Mechanical and Electrical Manager.

Skills

Customer service

Team collaboration

Time management

Decision making

Communication skills

Self-motivation

Creative thinking

Diversity awareness

Driving licence

Education

GCSE or equivalent

Tools

MS Word

MS Excel

Job description

Broadacres is recruiting a Customer Liaison Officer to support the Mechanical and Electrical team in delivering planned programmes and offering bespoke service to customers in Northallerton.

You will liaise with residents affected by works, manage access for planned works, undertake satisfaction surveys, and be the first point of contact during upgrade projects, ensuring compliance and a high-quality customer experience.