Customer Care Coordinator

Confidential; Loughborough; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Career development

Competitive benefits package

Supportive environment

Job summary

Confidential is seeking an experienced Customer Care Coordinator in Birmingham to ensure an outstanding aftercare journey for customers. You will coordinate inquiries, arrange remedial works and liaise with customers, site teams, and contractors to resolve issues professionally.

Ideal candidates will be highly organized with excellent communication skills, able to manage multiple priorities and deadlines while maintaining meticulous records.

Qualifications

• Prior experience in housebuilding, construction, property or customer care/aftercare preferred.
• Excellent communication and interpersonal abilities with strong administration and IT skills.

Responsibilities

• Manage customer enquiries and aftercare requests from first contact to resolution.
• Coordinate appointments and remedial works with contractors and site teams.
• Keep accurate records of customer issues and track progress within timescales.
• Liaise with Site Managers, Construction teams, subcontractors and internal departments.
• Provide regular updates to customers and maintain high service levels.
• Support the wider Customer Care team with administration and reporting.
• Uphold company procedures and customer service standards.

Skills

Communication

Interpersonal skills

Organization

Administration

Time management

MS Office

Tools

MS Office

Job description

Are you an experienced Customer Care Coordinator looking for your next opportunity with a highly respected 5-star housebuilder?

We are working with a leading residential developer who is looking for a proactive, organised and customer-focused individual to join their Customer Care team in Loughborough.

This is a fantastic opportunity to become part of a successful business with an excellent reputation for quality, customer satisfaction and delivering outstanding new homes.

The Role

As Customer Care Coordinator, you will play a key role in ensuring customers receive an exceptional level of service throughout their aftercare journey.

You will be responsible for coordinating customer enquiries, arranging remedial works and liaising with customers, site teams, contractors and internal departments to ensure issues are resolved efficiently and professionally.

Key Responsibilities

• Managing customer enquiries and aftercare requests from initial contact through to resolution.
• Coordinating appointments and remedial works with contractors and site teams.
• Maintaining accurate records of customer issues and ensuring all matters are progressed within agreed timescales.
• Liaising with Site Managers, Construction teams, subcontractors and other internal departments.
• Providing regular updates to customers and ensuring they receive a high level of service throughout the process.
• Monitoring outstanding works and following up to ensure timely completion.
• Handling customer concerns professionally and working towards positive resolutions.
• Supporting the wider Customer Care team with administration and reporting.
• Ensuring company procedures and customer service standards are consistently maintained.

About You

We are looking for someone who is highly organised, customer-focused and confident dealing with a wide range of people.

Ideally, you will have previous experience within housebuilding, construction, property or a customer care/aftercare environment. Experience coordinating contractors or managing post-completion customer issues would be particularly advantageous.

You will also have:

• Excellent communication and interpersonal skills.
• Strong organisational and administration skills.
• The ability to manage multiple priorities and deadlines.
• A professional and solutions-focused approach to customer complaints and queries.
• Good attention to detail and accurate record keeping.
• Confidence communicating with customers, contractors and internal stakeholders.
• Good IT skills, including Microsoft Office.
• A genuine commitment to delivering an excellent customer experience.

What's on Offer?

• Salary up to 33,000, depending on experience.
• The opportunity to work for a 5-star housebuilder with an excellent reputation.
• A supportive and professional working environment.
• Excellent career development opportunities.
• Competitive benefits package.
• The chance to play a key role within a high-performing Customer Care team.

Location: Birmingham

If you're an experienced Customer Care Coordinator who takes pride in delivering an outstanding customer experience and would like to join a highly regarded housebuilder, we'd love to hear from you.