Customer Care & Coordination Specialist (12-Month Contract)

Fawkes & Reece London; Exeter; On-site; GBP 22,000 - 30,000; Full time

Job summary

Fawkes & Reece London is seeking a Customer Service Coordinator to join our team on an initial 12-month fixed-term contract. The successful candidate will support customers and ensure a consistently high level of service across the business, with scope to convert to permanent.

Based in Exeter, the role involves handling inquiries by phone and email, coordinating requests, maintaining customer records, and collaborating with internal teams to meet requirements.

Qualifications

• Experience in customer service or coordination roles.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Proficiency with IT systems and Microsoft Office.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Coordinate customer requests and ensure follow-through to resolution.
• Build and maintain positive relationships with customers.
• Provide accurate and timely information to customers.
• Liaise with internal teams to meet customer requirements.
• Manage and update customer records and relevant systems.
• Monitor outstanding queries and follow up where required.
• Identify and escalate issues appropriately.
• Support the wider team with general coordination and administration.
• Contribute to ongoing improvement of customer service processes and standards.

Skills

Customer service

Communication

Organisational skills

Time management

Problem solving

Teamwork

Tools

Microsoft Office

CRM systems

Job description

Fawkes & Reece London is seeking a Customer Service Coordinator to join our team on an initial 12-month fixed-term contract. The successful candidate will support customers and ensure a consistently high level of service across the business, with scope to convert to permanent.

Based in Exeter, the role involves handling inquiries by phone and email, coordinating requests, maintaining customer records, and collaborating with internal teams to meet requirements.