Customer Care & Operations Coordinator

Fawkes & Reece Group

Exeter

On-site

GBP 21,000 - 26,000

Full time

6 days ago

Be an early applicant

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Fawkes & Reece Group is seeking a Customer Service Coordinator to join the team on a 12-month fixed-term contract. You will coordinate day-to-day customer service activities and act as a key contact for customers to ensure queries are handled efficiently and professionally.

The role focuses on supporting the wider team, maintaining strong customer relationships, and improving service processes as the business grows.

Qualifications

Experience in customer service, customer coordination, housing, property, construction, facilities management, repairs and maintenance, or similar environment.
Excellent communication and interpersonal skills.
Strong organisational and time-management abilities.
A professional and approachable manner.
The ability to manage multiple tasks and priorities effectively.
Confidence using IT systems and Microsoft Office.
A flexible and solution-focused approach.

Responsibilities

Responding to customer enquiries via phone, email and other relevant channels.
Coordinating customer requests and ensuring they are followed through to resolution.
Building and maintaining positive relationships with customers.
Providing accurate and timely information to customers.
Liaising with internal teams to ensure customer requirements are met.
Managing and updating customer records and relevant systems.
Monitoring outstanding queries and following up where required.
Identifying and escalating issues appropriately.
Supporting the wider team with general coordination and administration.
Contributing to the ongoing improvement of customer service processes and standards.