Customer Care & Complaints Specialist

Motorpoint; East Midlands; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Staff discount on cars

Pension

Healthcare

Cycle to work

59?? Unknown

Job summary

Motorpoint in Derby is recruiting a Customer Care Advisor to join our centralised team. You will handle customer calls, emails and live chat, resolving issues after a car purchase from our stores.

Training will be provided to ensure exceptional service and efficient problem solving across branches. Applicants should be capable of handling complex queries, prioritising workloads, and communicating clearly with customers and colleagues.

Qualifications

• Ability to deal with end-to-end complex resolution queries.
• Ability to deal with a wide range of customers from general enquiries to highly complex issues/complaints.
• Organisation- typically managing several cases at any one time.
• Prioritisation- ability to prioritise tasks accordingly based their complexity.
• Collaboration- collaborative is important to be successful within the team.
• Concise written communication via numerous methods such as emails, letters etc
• Decision Making- ability to take a holistic view and make the right decision according to your workload

Responsibilities

• Your day will be spent talking to our customers, communicating via phone and email, as well as liaising with our branches to offer support on any issues our customers present.
• You will also be managing a wide range of customer queries to ensure our customers are kept updated throughout the resolution process.
• This involves making outbound calls, liaising with 3rd parties, and ensuring that any customer contact is logged compliantly and updated accordingly.

Skills

End-to-end resolution

Complex issues/complaints

Organisation

Prioritisation

Collaboration

Written communication

Decision making

Job description

Motorpoint in Derby is recruiting a Customer Care Advisor to join our centralised team. You will handle customer calls, emails and live chat, resolving issues after a car purchase from our stores.

Training will be provided to ensure exceptional service and efficient problem solving across branches. Applicants should be capable of handling complex queries, prioritising workloads, and communicating clearly with customers and colleagues.