Customer Care & Complaints Advisor

Motorpoint Ltd; East Midlands; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Paid time off monthly

31 days holiday

Birthday day off

Long service awards

Staff discount on cars

Cycle to work

Pension

Healthcare

EAP

Job summary

Motorpoint Ltd in Derby is seeking a Customer Complaints Advisor to join our Customer Care team. You will handle inbound/outbound calls and emails, resolving issues for customers who recently bought cars from our 20 stores, ensuring a high standard of service.

The role is 37.5 hours per week, Monday to Friday, 9am–5pm, with a starting salary of £25,000 rising to £28,000 after probation. Training will be provided, and a supportive team culture helps you learn and grow.

Qualifications

• Ability to deal with end-to-end complex resolution queries.
• Ability to deal with a wide range of customers from general enquiries to highly complex issues/complaints.
• Organisation - typically managing several cases at any one time.
• Prioritisation - ability to prioritise tasks accordingly based on their complexity.
• Collaboration - working well with colleagues across teams.
• Concise written communication via emails, letters, etc.

Responsibilities

• Manage conversations with customers via phone and email, resolving issues and keeping customers updated.
• Liaise with company branches to support customers and coordinate resolutions.
• Handle a range of customer queries, including outbound calls and third-party liaising, recording interactions compliantly.

Skills

End-to-end complex resolution

Customer handling

Organisation

Prioritisation

Collaboration

Written communication

Decision making

Job description

Motorpoint Ltd in Derby is seeking a Customer Complaints Advisor to join our Customer Care team. You will handle inbound/outbound calls and emails, resolving issues for customers who recently bought cars from our 20 stores, ensuring a high standard of service.

The role is 37.5 hours per week, Monday to Friday, 9am–5pm, with a starting salary of £25,000 rising to £28,000 after probation. Training will be provided, and a supportive team culture helps you learn and grow.