Customer Care Agent

Davies Group; Croft; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading specialist automotive finance lender is seeking a Customer Care Agent to provide exceptional service and support. You will handle customer inquiries, manage arrears, and ensure compliance with regulations. Ideal candidates have strong communication skills and experience in customer service. Join a dynamic team offering opportunities for professional growth and a competitive benefits package.

Benefits

Opportunities for professional development

Competitive salary and benefits package

Qualifications

• Previous experience in customer service or collections environment.
• Flexible, proactive, and committed to continuous improvement.

Responsibilities

• Provide accurate, professional, and empathetic customer service.
• Handle inbound and outbound calls for queries, complaints, and payments.
• Manage arrears and repossessions on Hire Purchase agreements.

Skills

Strong verbal and written communication skills

Confident with technology

Problem-solving ability

Job description

Do you have a passion for helping customers and solving problems? Join a leading specialist automotive finance lender as a Customer Care Agent, where you’ll play a key role in delivering exceptional service and supporting customers through challenging situations.

What You’ll Do

• Provide accurate, professional, and empathetic customer service across all interactions.
• Handle inbound and outbound calls, including queries, complaints, and payment arrangements.
• Manage arrears and repossessions on Hire Purchase agreements.
• Ensure compliance with company policies and regulatory standards.
• Maintain detailed records and manage customer expectations effectively.
• Work towards agreed performance targets and objectives.

What We’re Looking For

• Strong verbal and written communication skills.
• Confident with technology and quick to learn new systems.
• Previous experience in customer service or collections environment.
• Problem-solving ability and resilience under pressure.
• Knowledge of CCA, SOGA, and FCA regulations (desirable).
• Flexible, proactive, and committed to continuous improvement.

Why Join?

• Be part of a dynamic, supportive team.
• Opportunities for professional development and career growth.
• Competitive salary and benefits package.
• Make a real difference by helping customers achieve positive outcomes.

Ready to take the next step? Apply today and start your journey with a trusted name in automotive finance.