Customer Care Advisor (Part-time)

Magna Housing Limited; Remote; GBP 40,000 - 60,000; Part time

Job summary

A housing organization is seeking a part-time Customer Care Advisor to join their Customer Contact team in England. This home-based role involves engaging with customers through multiple channels and providing excellent service experiences. The ideal candidate should be customer-focused, IT-literate, and able to manage their tasks effectively. Benefits include pension matching, health care plans, and a range of employee assistance programs.

Benefits

Pension matched up to 8%

Employee assistance & Health Care Cash Plan

Paid day a year to volunteer

Discounts on entertainment and shopping

Progressive annual leave entitlement

Qualifications

• Previous experience in customer service required.
• Must handle multiple tasks simultaneously.
• Full training will be provided.

Responsibilities

• Engage with customers through various channels.
• Initiate repair requests and manage enquiries.
• Use IT systems for providing solutions.

Skills

Excellent communication skills

IT-literate

Ability to manage assignments

Calm under pressure

Fast-paced decision making

Tools

MS Word

Excel

Outlook

Job description

Customer Care Advisor (Part‑time)

Salary: 14,549 per annum plus additional benefits. 21 hours per week (Mon, Wed, Fri). Full‑time equivalent salary 25,635 per annum. Permanent role.

Location: Home‑based with occasional travel to the office in Dorchester or Williton – commutable distance from the office would be advantageous.

Closing date: 5th January 26 (Midday).

Role Overview

At Magna our vision is to create great homes together. We are looking for a customer‑focused, highly motivated and approachable Customer Care Advisor to join our dedicated Customer Contact team. You will support both customers and wider Magna colleagues, ensuring they remain at the forefront of everything we do and consistently delivering exceptional service experiences.

Responsibilities

• Engage with customers daily through phone, email, live chat and social media platforms to promptly address their questions and needs.
• Initiate repair requests and address housing‑related enquiries, creating contacts in our CRM system.
• Use IT systems to provide solutions and answer queries.
• Liaise with contractors, wider work colleagues and partners.

Qualifications

• Previous experience in customer service with excellent communication skills and ability to manage your own assignments.
• IT‑literate with a proficient knowledge of MS Word, Excel, Outlook or equivalents.
• Able to provide great customer service, multi‑task and make fast‑paced accurate decisions to fulfil customer needs.
• Calm under pressure and spot trends – role‑modeling what great customer experience looks like.
• Enjoy learning in a dynamic and fast‑paced environment whilst embracing challenge.
• Full training will be provided (Training will take place on site and virtually).

Benefits

• Pension matched up to 8%.
• Employee assistance & Health Care Cash Plan.
• Learning and Development.
• Company sick pay.
• Wellbeing Portal and Colleague Voice.
• Mileage and Agile working.
• Paid day a year to volunteer.
• Rental / Stamp Duty Loan and Credit Union.
• Discounts on entertainment, high street shops and grocery shopping.
• Competitive annual leave entitlement which increases progressively with the duration of your service over the first five years.

Contact & Application

Applicants with transferable skills are encouraged to apply. Our offices are closed from 24th Dec to 5th Jan 26 – enquiries will be responded to after this period.

For an informal discussion about this post please contact Dani Davies, Talent Acquisition Manager – mobile: * [mobile number]*.

To apply please visit our website and navigate to Careers > Current Vacancies or follow the link attached to this advert.

Magna reserves the right to close the vacancy early should sufficient applications be received – we therefore recommend you submit your application early.