Customer Care Administrator (6-Month Contract)

Confidential; Devon and Torbay; On-site; GBP 22,000 - 30,000; Full time

Job summary

Confidential is seeking a Customer Care Administrator to join our team on a 6-month fixed-term contract. You will provide day-to-day administrative support to the customer care function and act as a key contact for customer enquiries, ensuring requests are handled efficiently and professionally.

You will coordinate customer requests, maintain accurate records and follow up to resolve issues, liaising with internal teams to ensure timely updates to customers.

Qualifications

• Experience in customer service, customer care or administration.
• Strong communication and interpersonal skills.
• Excellent organisation and time-management abilities.
• Attention to detail and accuracy.
• Professional, helpful manner when dealing with customers.
• Ability to manage multiple tasks and prioritise workloads.
• Proficient with IT systems and Microsoft Office.

Responsibilities

• Respond to customer enquiries via phone, email and other channels.
• Provide administrative support to the customer care team.
• Log, update and maintain accurate customer records.
• Coordinate customer requests and monitor progress to resolution.
• Liaise with internal teams to ensure queries are dealt with effectively.
• Monitor outstanding issues and follow up as required.
• Provide customers with accurate and timely updates.
• Escalate issues to the relevant team as needed.
• Support general administration, data entry and document management.

Skills

Customer service

Administrative skills

Communication

Organisational skills

Time management

Multi-tasking

Tools

MS Office

CRM software

Job description

Confidential is seeking a Customer Care Administrator to join our team on a 6-month fixed-term contract. You will provide day-to-day administrative support to the customer care function and act as a key contact for customer enquiries, ensuring requests are handled efficiently and professionally.

You will coordinate customer requests, maintain accurate records and follow up to resolve issues, liaising with internal teams to ensure timely updates to customers.