Customer Experience Administrator (6-Month Contract)

Liebherr; Biggleswade; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Training & development

Career development

Job summary

Liebherr-Great Britain Ltd. invites applications for a Customer Service Administrator on a six-month fixed-term contract in Biggleswade.

You will deliver exceptional customer service and provide administrative support to customers, retailers, service partners and internal teams. Responsibilities include handling customer enquiries, coordinating service activities, processing parts orders and quotations, and owning the customer journey from initial contact to resolution, working with technical

Qualifications

• Previous experience in a customer service, service administration, or technical support role.

Responsibilities

• Provide first-line support to customers, resolving technical issues and identifying when a service visit is required for in-warranty and out-of-warranty cases.
• Liaise with Service Partners to arrange service visits for customers and retailers, providing information and support through the CRM system.
• Supply operating manuals, product documentation, and technical information on request.
• Collaborate with the team and assist other departments where required.
• Manage inquiries by telephone, email, and post from customers, retailers and partners, representing Liebherr professionally.
• Work with the technical team to diagnose product issues, identify required parts, and raise orders.
• Provide quotations and availability information for parts and accessories to engineers and customers, processing orders and payments as needed.
• Identify opportunities to improve administrative processes and efficiency.
• Manage workload and priorities to meet departmental objectives.
• Take ownership of tasks and ensure timely completion.
• Deliver outstanding customer experience from initial contact to resolution.

Skills

Customer service

Communication

Organisational skills

Teamwork

Problem solving

Tools

CRM systems

Microsoft Office

Job description

Liebherr-Great Britain Ltd. invites applications for a Customer Service Administrator on a six-month fixed-term contract in Biggleswade.

You will deliver exceptional customer service and provide administrative support to customers, retailers, service partners and internal teams. Responsibilities include handling customer enquiries, coordinating service activities, processing parts orders and quotations, and owning the customer journey from initial contact to resolution, working with technical