Customer Care & Admin Coordinator

Fawkes & Reece Group; Exeter; On-site; GBP 26,000 - 34,000; Full time

Job summary

Fawkes & Reece Group is seeking a Customer Care Administrator to join our Exeter team on an initial 6-month fixed-term contract. You will support the customer care function with day-to-day administrative tasks and act as a first point of contact for customer enquiries.

You will coordinate requests, maintain accurate records and ensure timely updates and escalation where needed, working closely with internal teams to sustain high service standards in a busy, housing/construction environment.

Qualifications

• Experience in customer service, administration, or similar role.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Attention to detail and accuracy.
• Proactive, flexible and solution-focused.

Responsibilities

• Respond to customer enquiries via phone, email, and other channels.
• Provide administrative support to the customer care team.
• Log, update, and maintain accurate customer records.
• Coordinate customer requests and monitor progress through to resolution.
• Liaise with internal teams to resolve queries.
• Monitor outstanding issues and follow up as required.
• Provide customers with timely updates.
• Escalate issues to the relevant teams.

Skills

Customer service

Administration

Communication

Time management

Attention to detail

Microsoft Office

Teamwork

Job description

Fawkes & Reece Group is seeking a Customer Care Administrator to join our Exeter team on an initial 6-month fixed-term contract. You will support the customer care function with day-to-day administrative tasks and act as a first point of contact for customer enquiries.

You will coordinate requests, maintain accurate records and ensure timely updates and escalation where needed, working closely with internal teams to sustain high service standards in a busy, housing/construction environment.