Customer Care Administrator

Fawkes & Reece Group; Exeter; On-site; GBP 26,000 - 34,000; Full time

Job summary

Fawkes & Reece Group is seeking a Customer Care Administrator to join our Exeter team on an initial 6-month fixed-term contract. You will support the customer care function with day-to-day administrative tasks and act as a first point of contact for customer enquiries.

You will coordinate requests, maintain accurate records and ensure timely updates and escalation where needed, working closely with internal teams to sustain high service standards in a busy, housing/construction environment.

Qualifications

• Experience in customer service, administration, or similar role.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Attention to detail and accuracy.
• Proactive, flexible and solution-focused.

Responsibilities

• Respond to customer enquiries via phone, email, and other channels.
• Provide administrative support to the customer care team.
• Log, update, and maintain accurate customer records.
• Coordinate customer requests and monitor progress through to resolution.
• Liaise with internal teams to resolve queries.
• Monitor outstanding issues and follow up as required.
• Provide customers with timely updates.
• Escalate issues to the relevant teams.

Skills

Customer service

Administration

Communication

Time management

Attention to detail

Microsoft Office

Teamwork

Job description

Reference: MDAV-87643_1793026646
Posted: October 26, 2026

We are currently looking for a Customer Care Administrator to join our team on an initial 6-month fixed-term contract.

This is a great opportunity to join a growing business and play an important role in supporting customers and ensuring a consistently high standard of customer care.

As Customer Care Administrator, you will provide day‑to‑day administrative support to the customer care function, acting as a key point of contact for customer enquiries and helping to ensure that requests, queries and issues are handled efficiently, professionally and in a timely manner.

You will work closely with the wider team to coordinate customer requests, maintain accurate records and ensure that all outstanding matters are followed up and resolved wherever possible.

Your responsibilities are likely to include:

• Responding to customer enquiries via phone, email and other relevant channels.
• Providing administrative support to the customer care team.
• Logging, updating and maintaining accurate customer records and information.
• Coordinating customer requests and monitoring progress through to resolution.
• Liaising with internal teams to ensure customer queries are dealt with effectively.
• Monitoring outstanding issues and following up where required.
• Providing customers with accurate and timely updates.
• Escalating issues appropriately and ensuring they are directed to the relevant team.
• Supporting with general administration, data entry and document management.
• Contributing to the smooth running of the customer care function and maintaining high service standards.

About You

We are looking for someone who is organised, approachable and customer‑focused, with strong administrative skills and a positive attitude.

You will ideally have:

• Previous experience in customer service, customer care, administration or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational and time‑management abilities.
• Good attention to detail and accuracy.
• A professional and helpful manner when dealing with customers.
• The ability to manage multiple tasks and prioritise workloads effectively.
• Confidence using IT systems and Microsoft Office.
• A proactive, flexible and solution‑focused approach.
• The ability to work independently and as part of a team.

Experience within housing, property, construction, facilities management, repairs and maintenance or a similar environment would be advantageous, but is not essential.

This is an excellent opportunity for someone looking to develop their customer care and administrative experience within a busy and growing business.