Customer Care Administrator

Fawkes & Reece London; Devon and Torbay; On-site; GBP 18,000 - 24,000; Full time

Job summary

Fawkes & Reece Group is seeking a Customer Care Administrator to join our team in Devon on a 6-month fixed-term contract. You will support the customer care function with day-to-day admin, acting as a key contact for enquiries and ensuring timely, professional responses.

You will coordinate requests, maintain records, and liaise with internal teams to drive resolution while delivering high standards of customer care in a busy, growing environment.

Qualifications

• Experience in customer service or administration.
• Strong communication and interpersonal skills.
• Organisational and time-management abilities.
• Attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise workloads.
• Proficient in IT systems and MS Office.
• Ability to work independently and in a team.

Responsibilities

• Respond to customer enquiries via phone, email and channels.
• Provide administrative support to the customer care team.
• Maintain accurate customer records and information.
• Coordinate customer requests and monitor progress to resolution.
• Liaise with internal teams to resolve queries.
• Escalate issues to the relevant team.
• Support general administration, data entry and document management.
• Contribute to smooth operation and high service standards.

Skills

Customer service

Administrative skills

Organisational skills

Attention to detail

MS Office

Tools

Microsoft Office

Job description

We are currently looking for a Customer Care Administrator to join our team on an initial 6-month fixed-term contract.

This is a great opportunity to join a growing business and play an important role in supporting customers and ensuring a consistently high standard of customer care.

As Customer Care Administrator, you will provide day-to-day administrative support to the customer care function, acting as a key point of contact for customer enquiries and helping to ensure that requests, queries and issues are handled efficiently, professionally and in a timely manner.

You will work closely with the wider team to coordinate customer requests, maintain accurate records and ensure that all outstanding matters are followed up and resolved wherever possible.

Your responsibilities are likely to include:

• Responding to customer enquiries via phone, email and other relevant channels.
• Providing administrative support to the customer care team.
• Logging, updating and maintaining accurate customer records and information.
• Coordinating customer requests and monitoring progress through to resolution.
• Liaising with internal teams to ensure customer queries are dealt with effectively.
• Monitoring outstanding issues and following up where required.
• Providing customers with accurate and timely updates.
• Escalating issues appropriately and ensuring they are directed to the relevant team.
• Supporting with general administration, data entry and document management.
• Contributing to the smooth running of the customer care function and maintaining high service standards.

About You

We are looking for someone who is organised, approachable and customer-focused, with strong administrative skills and a positive attitude.

You will ideally have:

• Previous experience in customer service, customer care, administration or a similar role.
• Excellent communication and interpersonal skills.
• Strong organisational and time-management abilities.
• Good attention to detail and accuracy.
• A professional and helpful manner when dealing with customers.
• The ability to manage multiple tasks and prioritise workloads effectively.
• Confidence using IT systems and Microsoft Office.
• A proactive, flexible and solution-focused approach.
• The ability to work independently and as part of a team.

Experience within housing, property, construction, facilities management, repairs and maintenance or a similar environment would be advantageous, but is not essential.

This is an excellent opportunity for someone looking to develop their customer care and administrative experience within a busy and growing business.

Contract: 6-month fixed-term contract.