Customer Assurance & Supplier Risk Analyst

Restore plc; Gillingham; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Life assurance

Annual leave + holidays

Pension scheme

Share save scheme

Volunteer day

Long service recognition

Eyecare voucher

Retail discounts

Family leave

Employee assistance programme

Job summary

Restore Information Management, part of Restore plc, is seeking a Customer Assurance & Supplier Risk Analyst to drive B2B customer assurance and third-party risk management. The role sits in a hybrid Rainham location with permanent, full-time hours and a salary of £35,000–£50,000 per year.

You will coordinate responses, assess supplier risk and help enhance governing processes across multiple internal teams.

Qualifications

• Coordinate and complete B2B customer assurance questionnaires and third-party due diligence requests.
• Review incoming questionnaires for information gaps and coordinate responses with subject-matter experts across Restore.
• Develop strong working relationships with Information Security, IT, Legal, Procurement, HR and other functions.

Responsibilities

• Coordinate supplier risk assessments and due diligence.
• Manage supplier onboarding assessments and ongoing monitoring via the third-party risk platform.
• Maintain central knowledge library of approved responses and evidence.
• Produce management information on supplier activity, risks and trends.
• Escalate supplier risks through governance channels.
• Develop trackers, dashboards and reporting for workload and response times.

Skills

B2B Customer Assurance

Third-Party Risk Management

Supplier Assurance

Analytical thinking

Organisational skills

Written communication

Stakeholder management

Attention to detail

Curiosity & learning agility

Systems confidence

Process-improvement mindset

Tools

Achilles

Job description

Role:Customer Assurance & Supplier Risk Analyst

Location: Hybrid (Rainham)

Contract Type: Permanent

Hours: Monday - Friday (37.5 Hours)

Salary: £35,000 - £50,000 per annum

B2B Customer Assurance | Third-Party Risk Management | Supplier Assurance

Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting.

Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.

Purpose of the Role

This is a new role with responsibility for two closely connected areas of business assurance.

Essential Criteria:

• Coordinate and complete B2B customer assurance questionnaires, supplier assessments, security questionnaires and other third-party due diligence requests received from Restore customers.Review incoming questionnaires, identify the information and evidence required and coordinate responses with appropriate subject-matter experts across Restore.
• Manage multiple questionnaires concurrently
• Review responses for completeness, consistency and accuracy before submission.
• Develop strong working relationships with teams including Information Security, IT, Legal, Procurement, HR, Health & Safety, Environmental, Business Continuity, Operations, Quality and other specialist functions.
• Support customer Pre-Qualification Questionnaires (PQQs), Requests for Information (RFIs) and tender submissions where appropriate.
• Help design, document and continuously improve Restore's end-to-end customer assurance questionnaire process.
• Support the introduction and ongoing administration of a dedicated questionnaire-management platform.
• Develop and maintain a central knowledge library of approved responses, supporting evidence and subject-matter ownership to improve the speed, accuracy and consistency of future submissions.
• Coordinate supplier/vendor risk assessments in accordance with Restore's policies and procedures.
• Manage supplier onboarding assessments, due diligence, ongoing monitoring and reassessment activities through Restore's third-party supply-chain risk management platform, Achilles.
• Review supplier information and evidence, identify potential gaps or risks and coordinate further investigation with relevant subject-matter experts.
• Track identified supplier risks, remediation actions and outstanding information through to closure.
• Maintain accurate and audit-ready supplier risk records.
• Produce clear management information on supplier assessment activity, outstanding actions, emerging risks and trends.
• Escalate material supplier risks through the appropriate governance channels.
• Identify opportunities to simplify and automate customer and supplier assurance activities.
• Maintain accurate records, evidence and audit trails.
• Develop effective trackers, dashboards and reporting to provide visibility of workload, response times, outstanding actions and risk.
• Contribute to internal and external audits where required.
• Support the ongoing development of Restore's customer assurance, supplier risk and Third-Party Risk Management frameworks.
• Strong analytical thinking
• Excellent organisation.
• Strong written communication
• Confident stakeholder management
• Attention to detail
• Curiosity and learning agility
• Systems confidence
• Process-improvement mindset

About The Company

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions.

With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You:

• Life assurance
• Annual leave entitlement (starting with 20 – 25 days + bank holidays)
• Contributory pension scheme
• Share save scheme
• Paid volunteer day
• Long service recognition
• Eyecare voucher
• Retail discounts
• Family leave
• Employee assistance programme

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you.

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.