Technical Services Consultant

Restore plc; Milton Keynes; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Life assurance

25 days leave (rising to 30)

Pension scheme

Critical illness cover

Medicash plan

Employee portal & discounts

Cycle to work scheme

EV salary exchange

Wellbeing time

Volunteering time

Job summary

Restore Information Management, part of the Restore plc group, invites applications for a Technical Services Consultant in Milton Keynes. The role includes an extensive 8–12 week training program to master our cutting-edge applications, followed by hands-on project work and ongoing technical support for customers.

You will investigate and resolve issues, configure bespoke setups for new customers, and assist with changes.

Qualifications

• Logical mindset with strong problem-solving ability.
• Excellent attention to detail and accuracy.
• Enthusiasm for learning new software.
• Ability to quickly absorb and retain information.
• Clear, professional communication with customers.

Responsibilities

• Provide software support by customizing configurations for customers.
• Implement and test technical configurations for new customers and departments.
• Investigate and resolve issues in customer configurations.
• Investigate and report faults in software applications.
• Maintain clear logs of activities and actions taken.
• Extract and analyze customer data using in-house tools.
• Follow predefined procedures for timely task resolution.

Skills

Problem solving

Attention to detail

Learning mindset

Communication

Customer-focused

Job description

About The Role

Role: Technical Services Consultant

Location: Milton Keynes

Contract Type: Permanent

Hours: Monday – Friday, 8:30am - 5:30pm

Salary: £27,976.08 Per Annum

Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting. Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.

As a member of our dynamic Technical Support team, you will spend your first 8-12 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner.

You will be responsible for investigating and resolving technical issues, setting up bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.

Key Responsibilities

The primary activities are:

• Providing software support through customising configurations to meet the specific needs of our customers
• Implementing and testing the technical configurations for new customers and departments
• Investigating and resolving any issues occurring within our customers’ configurations
• Investigating and reporting any faults within our software applications
• Producing and maintaining a clear and concise log of activities
• Analysing and extracting customer data using our in-house software
• Following pre-defined procedures and documentation to aid timely task resolution

What we are looking for

• A logical mind-set with a strong capability for problem solving
• Strong attention to detail
• An enthusiasm for learning new software
• An ability to quickly assimilate and retain new information
• Work methodically and efficiently
• The ability to communicate with customers in a polite and professional manner
• Demonstrate a critical-thinking mindset
• Excellent written and verbal communication skills
• Adaptable and open to change

About Us

About The Company

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions. With over 30 years of expertise, industry-leading facilities and a customer-first approach, we’re trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You

• Group Life assurance
• Annual leave entitlement (25 days increasing annually up to 30 days)
• Generous pension scheme
• Group Critical Illness Cover
• Medicash Cash Plan
• Employee Assistance Portal & access to discounts
• Cycle to Work Scheme
• Electric Vehicle Salary Exchange Scheme
• Weekly Wellbeing Time
• Dedicated Volunteering Time

Restore Commitment to Disability Confidence

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.