Customer Account Executive

Restore plc; Wellington; Sur place; GBP 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

Group Life assurance

Annual leave 25–30 days

Generous pension scheme

Group Critical Illness Cover

Medicash Cash Plan

Employee Assistance Portal & discounts

Cycle to Work Scheme

EV Salary Exchange Scheme

Wellbeing Time

Volunteering Time

Résumé du poste

Restore Information Management, part of Restore plc, is hiring a Customer Account Executive in Wellington, Somerset. You will manage customer relationships and coordinate with internal teams to ensure outstanding service.

The role emphasizes retention, proactive management and responsive issue resolution. The position requires 3 years in customer service or sales, strong CRM and MS Office skills, and a professional, proactive approach to communication.

Qualifications

• 3 years’ experience in customer service or sales.
• Experience with a CRM system and Microsoft Office.
• Excellent customer service skills and a customer focused mentality.
• Excellent verbal and written communications skills.
• Ability to assimilate and retain new information with strong attention to detail.
• Professional telephone manner and strong work ethic.

Responsabilités

• Manage a portfolio of customers and build long-term trusted relationships, in close collaboration with external Business Development Managers and your Customer Service colleagues.
• Liaise with customers and internal teams to deliver an excellent customer experience.

Connaissances

CRM experience

Microsoft Office

Customer service

Communication skills

Attention to detail

Telephone etiquette

Work ethic

Prioritisation

Information clarity

Organisational skills

Outils

CRM software

Description du poste

About The Role

Role: Customer Account Executive

Location: Wellington, Somerset

Contract Type: Permanent

Hours: Monday – Friday, 8:30am - 5:30pm

Salary: £30,950.37 Per Annum

Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting. Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communications to stay competitive in today’s fast-paced market.

You will be a key member of the Customer Service Team responsible for the growth and retention of Restore Information Management - Outbound Communications’ business, through pro-active customer management, development and issue resolution. Customer Account Executives are a prime and pivotal point of contact within Restore Information Management - Outbound Communications, liaising with customers and internal teams to deliver an excellent customer experience.

Key Responsibilities:

• You will have responsibility for a portfolio of customers and be encouraged to build long term trusted relationships, in close collaboration with external Business Development Managers and your Customer Service colleagues

What we are looking for:

• 3 years’ experience of working in a customer service/sales environment
• Experience of working with a CRM system and Microsoft office
• Excellent customer service skills and a customer focused mentality
• Excellent verbal and written communications skills
• Ability to quickly assimilate and retain new information, with excellent attention to detail
• Professional approach and telephone manner
• Strong work ethic, energy, and enthusiasm
• Skilled at prioritising appropriately and ability to work to tight timescales
• Skilled at relaying information clearly to a varied audience
• Strong organisational skills coupled with a logical mind

About Us

About The Company

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions. With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You:

• Group Life assurance
• Annual leave entitlement (25 days increasing annually up to 30 days)
• Generous pension scheme
• Group Critical Illness Cover
• Medicash Cash Plan
• Employee Assistance Portal & access to discounts
• Cycle to Work Scheme
• Electric Vehicle Salary Exchange Scheme
• Weekly Wellbeing Time
• Dedicated Volunteering Time

Restore Commitment to Disability Confidence

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we’re here to support you

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

We are committed to a fair, transparent, and inclusive recruitment process. We do not use AI to screen, score, or reject CVs. Every application is reviewed by a member of our recruitment team, ensuring candidates are assessed on their skills, experience, and potential.