Technical Services Consultant

Restore plc; West of England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Group Life assurance

Annual leave 25 days increasing to 30

Generous pension scheme

Group Critical Illness Cover

Medicash Cash Plan

Employee Assistance Portal & discounts

Cycle to Work Scheme

Electric Vehicle Salary Exchange

Weekly Wellbeing Time

Volunteering Time

Job summary

Restore plc in Bristol is seeking a Technical Services Consultant. You will join the Technical Support team, spend initial weeks training on cutting-edge applications, and then support customers with project work and technical support, collaborating with internal teams to deliver changes efficiently.

The role requires problem-solving, attention to detail, and strong communication. Coding is desirable but not mandatory, with an emphasis on learning and adapting to customer needs.

Qualifications

• Experience in a professional customer service environment is essential.
• Coding experience is desirable but not mandatory.
• Willingness to learn new software and adapt to changing tasks.

Responsibilities

• Providing software support through configuring and customizing setups for customers.
• Implementing and testing technical configurations for new customers and departments.
• Investigating and resolving issues in customer configurations.
• Investigating and reporting faults within software applications.
• Maintaining a clear, concise activity log.
• Analyzing and extracting customer data using in-house software.
• Following defined procedures to aid timely task resolution.

Skills

Problem solving

Attention to detail

Learning new software

Communication skills

Multitasking

Customer service experience

Adaptability

Job description

About The Role

Role: Technical Services Consultant

Location:Bristol

Contract Type: Permanent

Hours: Monday - Friday, 8:30am - 5:30pm

Salary: £27,976.08 Per Annum

Restore Information Management is the leading UK owned provider of information management services. Specialising in secure document storage, scanning, digital mailrooms, outbound communications and hosting. Our approach helps organisations protect, transform and access their information seamlessly and efficiently. With a focus on innovation and customer-focused solutions, we help organisations streamline and management their information and communication to stay competitive in today’s fast-paced market.

As a member of our dynamic Technical Support team, you will spend your first 8-12 weeks mastering our cutting-edge applications through our comprehensive training program. Once trained, you will support our new and existing customers in a blend of project work and active technical support, where you will be required to work closely with our customers and other internal teams to implement new projects and action requests in an efficient and timely manner.

You will be responsible for investigating and resolving technical issues, setting up bespoke configurations for new customers and supporting existing customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory.

Key Responsibilities:

The primary activities are:

• Providing software support through customising configurations to meet the specific needs of our customers
• Implementing and testing the technical configurations for new customers and departments
• Investigating and resolving any issues occurring within our customers' configurations
• Investigating and reporting any faults within our software applications
• Producing and maintaining a clear and concise log of activities
• Analysing and extracting customer data using our in-house software
• Following pre-defined procedures and documentation to aid timely task resolution

What we are looking for:

• A logical mind-set with a strong capability for problem solving
• Strong attention to detail
• An enthusiasm for learning new software
• An ability to quickly assimilate and retain new information
• Work methodically and efficiently
• The ability to communicate with customers in a polite and professional manner
• Demonstrate a critical-thinking mindset
• Excellent written and verbal communication skills
• Adaptable and open to change

About Us

About The Company

At Restore Information Management, we help organisations protect, manage and access their information with confidence. As the UK's largest independently owned Information Management company, we support over 6,300 customers with secure physical and digital information solutions. With over 30 years of expertise, industry-leading facilities and a customer-first approach, we're trusted to deliver exceptional service and go the extra mile to solve our customers' challenges. Join us and be part of a business where your contribution truly makes a difference.

What We Can Offer You:

• Group Life assurance
• Annual leave entitlement (25 days increasing annually up to 30 days)
• Generous pension scheme
• Group Critical Illness Cover
• Medicash Cash Plan
• Employee Assistance Portal & access to discounts
• Cycle to Work Scheme
• Electric Vehicle Salary Exchange Scheme
• Weekly Wellbeing Time
• Dedicated Volunteering Time

Restore Commitment to Disability Confidence

We welcome applications from people of all backgrounds and abilities. Reasonable adjustments can be provided throughout the recruitment process and in the workplace. If you require this advert or application process in a different format, or need any adjustments, please let us know, we're here to support you

As a Disability Confident employer, we guarantee an interview to applicants with a disability or health condition who meet the essential criteria, where it is fair and appropriate to do so.

We are committed to a fair, transparent, and inclusive recruitment process. We do not use AI to screen, score, or reject CVs. Every application is reviewed by a member of our recruitment team, ensuring candidates are assessed on their skills, experience, and potential.