Customer Assistant - Operations - Yeovil

Marks and Spencer; Yeovil; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in Operations in our UK stores. You will help manage stock, deliveries and the behind‑the‑scenes work that keeps shelves full and the shop floor ready for customers. You’ll stay fast, focused, and ready to move with urgency to ensure product availability.

This role requires digital confidence for stock tracking and a collaborative team approach across store functions, with flexible hours to cover peak times and early deliveries.

Qualifications

• Flexibility to cover different areas of the store and varying shifts.
• Comfort using digital tools to track deliveries and stock levels.
• Proven ability to work well with colleagues across store functions.

Responsibilities

• Handle stock and deliveries to keep the shop floor full and tidy.
• Support backstage operations to ensure smooth store running.
• Work quickly and accurately with a focus on customer availability.
• Collaborate with team across store areas to meet pace and demand.

Skills

Flexibility

Digital tools

Team player

Job description

All the details

Work Pattern

Week 1

Wednesday: 11:00-20:15
Saturday: 11:00-20:15

Week 2

Sunday: 11:00-20:15
Friday: 11:00-20:15

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You'll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You'll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?