Customer Assistant - Operations - West Wickham

Marks and Spencer; Greater London; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks and Spencer is seeking a Customer Assistant in Operations to be the backstage powerhouse of our stores. This is a physically demanding, high-intensity role that keeps our stores running smoothly.

You will be fast, focused and proactive, ensuring stock and deliveries are on track to meet customer demand. You’ll handle stock, deliveries and the behind‑the‑scenes work that keeps the shop floor full and ready.

Qualifications

• Under 18 disclaimer: to comply with health and safety legislation, colleagues in this role must be 18 years of age or older.

Responsibilities

• Stock, deliveries and all behind-the-scenes work to keep the shop floor full, clean and ready for customers.
• Work across the wider store where needed to keep up with pace and demands of retail.
• Use digital tools confidently to track deliveries and manage stock efficiently.
• Be a team player, collaborating across functions and supporting colleagues across the store.
• Adapt quickly to early morning deliveries and stock shifts to keep things moving.

Job description

All the details

Sunday 06:00-14:00
Monday 06:00-14:00
Tuesday 06:00-14:00

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you'll be the backstage powerhouse of our stores. It's a physically demanding, high-intensity role that keeps our stores running like clockwork. If you're ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind‑the‑scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There's no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You'll work across the wider store where needed - always keeping up with the pace and demands of retail.

• Being digitally confident is essential. You'll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

• Being a team player is essential. You'll be a key cog in a big machine, working across functions and supporting colleagues across the store.

• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you'll adapt quickly to keep things moving.

Are you ready for it?