Customer Assistant - Operations - Taunton

Marks & Spencer Plc; Taunton; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in Operations to manage stock, deliveries, and essential behind-the-scenes work that keeps the store running smoothly. You will be fast, accurate, and proactive in ensuring shelves are stocked and deliveries are processed efficiently.

The role requires flexibility across Week 1 and Week 2 schedules, strong teamwork, and comfort using digital tools to track inventory and deliveries in a fast-paced retail environment.

Qualifications

• Physically demanding role in a busy store.
• Must be flexible to work across Week 1/2 schedule.
• Digitally confident with using digital tools to track deliveries and stock.
• Team player able to collaborate across store functions.

Responsibilities

• Responsible for stock, deliveries, and behind-the-scenes work to keep the shop floor full, clean, and ready for customers.
• Work across wider store when needed to meet pace and demands of retail.
• Use digital tools to track deliveries and manage stock efficiently.
• Support colleagues across the store to keep flow of products moving with urgency and accuracy.
• Adapt to early-morning deliveries and late-stock shifts as required.

Skills

Stock management

Delivery coordination

Digital tools proficiency

Team player

Flexibility

Retail experience

Tools

Stock tracking software

MS Office

Job description

Work Pattern

Week 1

• Tuesday 10:00-16:00
• Wednesday 12:00-16:00
• Friday 10:00-16:00
• Saturday 12:00-21:00

Week 2

• Wednesday 10:00-16:00
• Thursday 12:00-21:00
• Friday 10:00-16:00
• Saturday 12:00-16:00

Under 18 disclaimer

This job role involves operating mechanical equipment as relevant to the job role and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?