Customer Assistant - Operations - Bluewater

Marks & Spencer Plc; Greenhithe; On-site; GBP 18,000 - 22,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom is seeking a Customer Assistant in Operations. This is a physically demanding, high‑intensity role that keeps our stores running like clockwork.

You’ll handle stock, deliveries and the behind‑the‑scenes work to ensure shelves are full, clean and ready for customers. You’ll move quickly, stay accurate and work across the store as needed, with digital tools to track deliveries and stock.

Qualifications

• Must be 18 years or older due to health and safety regulations.
• Ability to work across multiple areas of the store.
• Willingness to work up to full-time hours during peak weeks.

Responsibilities

• Manage stock and deliveries.
• Undertake behind-the-scenes work to keep shelves full and store clean.
• Ensure products are available and moving with speed and accuracy.
• Work flexibly across the wider store as needed.
• Utilise digital tools to track deliveries and stock.

Job description

Work Pattern
Monday: 13:00 - 17:00
Wednesday: 06:00 - 10:00
Saturday: 06:01 - 10:01

Due to operational requirements, all successful candidates may be asked to work up to full time hours in the weeks commencing 13th and 20th December.

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.
You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.
Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.
Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.
This is a role for people who move with purpose. Are you ready for it?