Customer Assistant - Operations - Blackpool

Marks & Spencer Plc; Lancashire; On-site; GBP 18,000 - 21,000; Part time

Job summary

Marks & Spencer Plc in Lancashire is seeking a Customer Assistant in Operations to support stock, deliveries and the behind‑the‑scenes work that keeps our shop floor full, clean and ready for customers. It’s a physically demanding, high‑intensity role that requires focus and urgency.

You’ll be flexible across the wider store, digitally confident to track deliveries, manage stock and support colleagues across functions.

Qualifications

• Experience in retail or customer service preferred.
• Able to handle stock movements and physically active tasks.
• Flexible availability, including evenings and weekends.

Responsibilities

• Assist with stock, deliveries and stockroom organisation to keep shop floor replenished and presentable.
• Support across store operations to ensure smooth daily running and rapid response to shop floor needs.
• Work across functions with teammates to maintain product availability and store efficiency.

Skills

Customer service

Stock management

Flexibility

Teamwork

Digital tools

Job description

Work Pattern

Week 1

Tuesday: 14:00 - 19:00
Thursday: 14:00 - 19:00
Friday: 14:00 - 19:00
Saturday: 14:00 - 19:00

Week 2

Sunday: 14:00 - 19:00
Tuesday: 14:00 - 19:00
Wednesday: 14:00 - 19:00
Saturday: 14:00 - 19:00

Under 18 disclaimer

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

• Flexibility is vital. You’ll work across the wider store where needed - always keeping up with the pace and demands of retail.
• Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.
• Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.
• Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?