Customer Assistant - Operations - Alnwick Foodhall

Marks & Spencer Plc; Alnwick; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Unsocial hour premium

Job summary

Marks & Spencer Plc in the United Kingdom is recruiting for a Customer Assistant in Operations. This role is physically demanding and fast-paced, focusing on stock, deliveries, and behind-the-scenes work to keep the shop floor full and ready for customers.

Flexibility to work across the store is essential, with digital tools used to track stock and ensure availability. The role emphasizes teamwork and proactive movement to maintain momentum from early shifts through to peak store activity,

Responsibilities

• Manage stock and deliveries to ensure shelves are stocked and ready for customers.
• Perform behind-the-scenes tasks to keep store operations running smoothly.
• Track deliveries and use digital tools to monitor stock levels and availability.
• Collaborate with store colleagues across functions to maintain flow and speed.
• Adapt across the wider store to meet pace and demand of retail environments.

Skills

Stock handling

Stock deliveries

Digital tools

Team player

Tools

Stock management software

Job description

Work Pattern
Week 1
Monday: 03:45 - 11:45
Tuesday: 03:45 - 11:45
Thursday: 03:45 - 11:45
Friday: 03:45 - 11:45
Saturday: 03:45 - 11:45

Week 2
Sunday: 05:30 - 12:30
Monday: 03:45 - 11:45
Tuesday: 03:45 - 11:45
Thursday: 03:45 - 11:45
Friday: 03:45 - 11:45

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.

Under 18 disclaimer
This job role involves working early mornings and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Join our team at M&S as a Customer Assistant in Operations, you’ll be the backstage powerhouse of our stores. It’s a physically demanding, high-intensity role that keeps our stores running like clockwork. If you’re ready to roll your sleeves up and work smart, this is the role for you.

You’ll be responsible for stock, deliveries, and all the vital behind-the-scenes work that ensures our shop floor stays full, clean, and ready for our customers to shop. There’s no room for delay. You’ll be fast, focused, and always one step ahead, keeping the flow of products moving with urgency and accuracy.

Flexibility is vital. You’ll work across the wider store where needed – always keeping up with the pace and demands of retail.

Being digitally confident is essential. You’ll use digital tools confidently to track deliveries and manage stock efficiently, always focused on availability and speed.

Being a team player is essential. You’ll be a key cog in a big machine, working across functions and supporting colleagues across the store.

Flexibility is vital. From early morning deliveries to shifting stock late into the day, you’ll adapt quickly to keep things moving.

This is a role for people who move with purpose. Are you ready for it?