Customer Assistant - Ludlow

Marks & Spencer; Ludlow; On-site; GBP 20,000 - 23,000; Part time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant to be at the frontline of our fast-moving retail operation. You’ll deliver five-star service, greet customers, advise on products, and help keep shelves replenished across busy periods.

You’ll use digital tools like the Sparks App and store devices, work as part of a supportive team, and stay flexible to cover varied shifts. This role suits energetic individuals who thrive under pressure and take pride in helping customers

Qualifications

• Deliver five-star service at pace in a busy store.
• Be digitally confident using Sparks App and in-store devices.
• Work as part of a positive, high-energy team.
• Show flexibility to cover shifts across store areas.

Responsibilities

• Assist customers with knowledge of products and recommendations.
• Keep shelves stocked and products organized during busy periods.
• Help deliver a seamless shopping experience through proactive service.

Skills

Customer service

Team player

Digital tools

Flexibility

Tools

Sparks App

Job description

Working Pattern

Week 1

Thursday 14:00 - 22:00
Friday 14:00 - 22:00
Saturday 14:00 - 22:00

Week 2

Monday 06:00 - 14:00
Thursday 14:00 - 22:00
Friday 06:00 - 22:00

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.
We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.
You'll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same – and you’ll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.