Customer Assistant - Ludlow

Marks & Spencer Plc; Ludlow; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer Plc in Ludlow is seeking Customer Assistants to be at the frontline of the UK’s fastest growing retailer. You’ll not just fill shelves; you’ll deliver five-star service at pace and embrace the transformation we’re driving.

You're a resilient, brand ambassador who can deliver style advice or recommend our newest products, using Sparks App and in-store devices to ensure customers get what they want when they need it. Flexibility across store areas is essential, and shifts vary.

Responsibilities

• Provide five-star service at pace to customers.
• Advertise and sell products, including new launches.
• Use Sparks App and in-store devices to assist customers and locate products.
• Be flexible and work across different store areas as needed.

Job description

Working Pattern

Week 1

Thursday 14:00 - 22:00
Friday 14:00 - 22:00
Saturday 14:00 - 22:00

Week 2

Monday 06:00 - 14:00
Thursday 14:00 - 22:00
Friday 14:00 - 22:00

Join M&S as a Customer Assistant where you'll be at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need colleagues who are down-to-earth, who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You’ll be a resilient and committed brand ambassador who’s ready to raise the bar by confidently delivering style advice or recommending and selling our newest products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You’ll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You’ll go above and beyond, to serve, sell, fill and help drive growth in sales.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You’ll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.
• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity.