Customer Assistant - Food - Ludlow Simply Food

Marks & Spencer; Ludlow; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service at pace, helping customers find what they need, and building product knowledge.

You will use digital tools like the Sparks App and in-store devices to enhance the shopping experience and support a high-energy team. Flexibility across store areas and shifts is essential for success.

Qualifications

• Excellent customer service and communication skills.
• Ability to thrive in a fast-paced retail environment.
• Flexibility to work across store areas and shifts.

Responsibilities

• Deliver five-star service to customers at pace.
• Familiarize customers with food products and promotions.
• Utilize Sparks App and in-store devices to assist shoppers.

Skills

Customer service

Team player

Communication

Tools

Sparks App

Job description

Work Pattern

Monday 10:00-21:00
Tuesday 10:00-18:00
Wednesday 13:00-21:00
Friday 12:00-21:00
Saturday 12:00-21:00

Join M&S as a Customer Assistant in our Food section, where you'll be at the frontline of the UK's fastest-growing retailer. We're not just looking for someone to fill shelves - we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we're driving.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Food products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on.

You'll be a resilient and committed brand ambassador who's ready to raise the bar by confidently recommending and selling our newest food products to our customers. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S, our customers don't wait. You'll thrive in a high-pressure environment, staying sharp, fast, and focused when the store is at its busiest. You'll go above and beyond, to serve, sell, fill and help drive growth in sales.

• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.

• Being a team player is crucial. You'll contribute to a positive, high-energy environment, where everyone works hard and supports each other in delivering a seamless customer experience.

• Flexibility is also vital. You should be poised to work across various areas of the store, adapting to the changing demands of the retail environment. No two shifts will look the same - and you'll embrace the challenge.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there's huge opportunity. Are you ready for it?